Ecommerce Administrator

As the Ecommerce Administrator you play a pivotal role within the Ecommerce team.

You will be responsible for ensuring that orders are dealt with effectively, efficiently and accurately throughout the order journey.

You will also strive to maintain and deliver a high level of customer service and satisfaction within a growing team.

• Process orders requiring manual intervention efficiently and accurately, using various order management systems and in-house commercial systems.

• Effectively and efficiently deal with orders flagged with issues from Dispatch.

• Effectively and efficiently deal with delayed orders, liaising with Dispatch.

• Ensure order fulfillment by sourcing product from various sources.

• Process credit-refund requests raised by the Customer Support Team.

• Process credits-refunds from customer returned orders, including warranty returns.

• Contact customers using messaging suites where required.

• Supporting the Customer Support Team with Adhoc requests

• Create and maintain report in excel.