E-learning System Operations & Support Specialist
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About the Role
Support daily operations of the e-learning system, provide user support, resolve issues, and assist in system enhancements and integrations.
Key Skills for This Role
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Key Responsibilities
- Support the daily operation and administration of the e-learning system (LMS).
- Provide first and second-level support to users, including learners, trainers, and administrators.
- Resolve functional and technical issues in coordination with IT teams and system vendors.
- Monitor system performance, availability, and ensure stable service delivery.
- Support system updates, releases, and configuration changes.
- Assist in gathering business requirements and translating them into system enhancements.
- Support incident management, change requests, and service requests related to the LMS.
- Coordinate with technical teams for system integrations (APIs, SSO, HR systems, etc.).
- Support course setup, user enrollment, learning content uploads, and platform configuration.
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