Application Support (Tamheer)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Naseej is seeking an Application Support Trainee to assist the Application Support team in providing first-level technical and functional support for business applications.
Key Skills for This Role
Responsibilities
- Provide first line support for application related incidents and service requests
- Log, categorize, and update support tickets in the ticketing system
- Troubleshoot basic application issues and escalate complex cases to senior team members
- Follow up with users to collect required information and provide status updates
- Assist in testing application fixes and validating reported issues
- Document incidents, solutions, and knowledge base articles
- Support user account management and basic application configuration
- Monitor support queues and ensure timely ticket handling according to defined SLAs
- Participate in team meetings, training sessions, and continuous improvement initiatives
- Learn and follow ITIL based support processes and company procedures
Requirements
- Bachelor's degree (or recent graduate) in Computer Science, Information Technology, Software Engineering, Computer Engineering, Information Systems, or related field
- Strong interest in software applications and technical support
- Basic understanding of operating systems and computer networks
- Familiarity with databases (SQL basics is a plus)
- Good analytical and problem solving skills
- Strong communication and customer service skills
- Ability to learn quickly and work in a team environment
- Good documentation skills
- Basic knowledge of Microsoft Office
- Familiarity with ticketing systems (ManageEngine, Jira, ServiceNow, etc.)
- Basic understanding of ITIL concepts
- Knowledge of web applications and APIs is an advantage
Full Job Posting
Job Summary
- The Application Support Trainee will assist the Application Support team in providing first level technical and functional support for business applications.
- The trainee will learn incident management, troubleshooting, user support, and service management processes while gaining practical experience in enterprise software support.
Key Responsibilities
- Provide first line support for application related incidents and service requests.
- Log, categorize, and update support tickets in the ticketing system.
- Troubleshoot basic application issues and escalate complex cases to senior team members.
- Follow up with users to collect required information and provide status updates.
- Assist in testing application fixes and validating reported issues.
- Document incidents, solutions, and knowledge base articles.
- Support user account management and basic application configuration.
- Monitor support queues and ensure timely ticket handling according to defined SLAs.
- Participate in team meetings, training sessions, and continuous improvement initiatives.
- Learn and follow ITIL based support processes and company procedures.
Required Qualifications
- Bachelor's degree (or recent graduate) in Computer Science, Information Technology, Software Engineering, Computer Engineering, Information Systems, or related field.
- Strong interest in software applications and technical support.
- Basic understanding of operating systems and computer networks.
- Familiarity with databases (SQL basics is a plus).
- Good analytical and problem solving skills.
- Strong communication and customer service skills.
- Ability to learn quickly and work in a team environment.
- Good documentation skills.
- Basic knowledge of Microsoft Office.
- Familiarity with ticketing systems (ManageEngine, Jira, ServiceNow, etc.).
- Basic understanding of ITIL concepts.
- Knowledge of web applications and APIs is an advantage.
Learning Opportunities
- During the trainee program, the trainee will gain hands on experience in Enterprise Application Support, Incident & Service Request Management, Ticketing Systems, Root Cause Analysis, SQL Queries, Application Monitoring, Knowledge Management, Customer Communication, and IT Service Management (ITIL).
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Naseej
Application Support (Tamheer)
Riyadh, KSA
Assist in providing first-level technical support for applications, manage incidents, troubleshoot issues, and document solutions while learning ITIL processes.
Application Support (Tamheer)
الرياض, KSA
Naseej is seeking an Application Support Trainee to join their IT support team in Riyadh. The trainee will learn incident management, troubleshooting, and ITIL processes while providing first-level support for business a
Sales Account Manager
Riyadh, KSA
Naseej is seeking an experienced Sales Account Manager for its subsidiary Sprintive in Riyadh. The role requires 4+ years of technology sales experience, strong connections in the governmental sector, and a track record
Full Stack Developer
Riyadh, KSA
Naseej is seeking a Mid-level Full Stack Developer with 3 years of experience in Java, Spring Boot, and databases. The role involves designing and maintaining scalable backend systems, developing RESTful APIs and microse
Full Stack Developer
الرياض, KSA
Naseej is looking for an experienced Mid-level Software Developer with 3 years of hands-on experience in Java, Spring Boot, databases, and optionally Camunda and JavaScript frameworks. The role involves designing, develo
Penetration Tester (Offensive Security Specialist)
Saudi Arabia, KSA
Company Description: Naseej is a leading technology company committed to harnessing the power of digital transformation in learning & knowledge management by enabling our custom...
Penetration Tester (Offensive Security Specialist)
Riyadh, KSA
Naseej is hiring a Penetration Tester to plan and execute authorized simulated attacks against networks, applications, and infrastructure. The role requires 3-4 years of hands-on offensive security experience and relevan
Governance, Risk & Compliance Specialist
, KSA
Naseej is seeking a Governance, Risk & Compliance Specialist to manage cybersecurity risks for a Saudi Ministry of Commerce project. The role involves conducting risk assessments, maintaining risk registers, and ensuring
Application Support (Tamheer)
Riyadh, KSA
Application Support (Tamheer)
الرياض, KSA
Sales Account Manager
Riyadh, KSA
Full Stack Developer
Riyadh, KSA
Full Stack Developer
الرياض, KSA
Penetration Tester (Offensive Security Specialist)
Saudi Arabia, KSA
Penetration Tester (Offensive Security Specialist)
Riyadh, KSA
Governance, Risk & Compliance Specialist
, KSA