E-learning System Operations & Support Specialist
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
##### **Company Description:** Naseej is a leading technology company committed to harnessing the power of digital transformation in learning \& knowledge management by enabling our customers to provide rich experiences for their users and adapt to a dynamic technology landscape while reducing their technical burden enabling them to focus on achieving their strategic objectives. And for almost 36 years, Naseej with its branches all over the MENA region had made many contribu
Key Skills for This Role
Full Job Posting
Company Description
Naseej is a leading technology company committed to harnessing the power of digital transformation in learning & knowledge management by enabling our customers to provide rich experiences for their users and adapt to a dynamic technology landscape while reducing their technical burden enabling them to focus on achieving their strategic objectives. And for almost 36 years, Naseej with its branches all over the MENA region had made many contributions to be one of the market leaders in the fields of E-Learning, Edu-Tech & Digital transformation. Naseej website: **https://www.naseej.com/**
Job Summary
The E-learning System Operations & Support Specialist is responsible for the daily operation, administration, and user support of the e-learning platform (Learning Management System - LMS).
The role ensures system availability, smooth user experience, and effective delivery of digital learning activities across the organization.
Key Responsibilities
- Support the daily operation and administration of the e-learning system (LMS).
- Provide first and second-level support to users, including learners, trainers, and administrators.
- Resolve functional and technical issues in coordination with IT teams and system vendors.
- Monitor system performance, availability, and ensure stable service delivery.
- Support system updates, releases, and configuration changes.
- Assist in gathering business requirements and translating them into system enhancements.
- Support incident management, change requests, and service requests related to the LMS.
- Coordinate with technical teams for system integrations (APIs, SSO, HR systems, etc.).
- Support course setup, user enrollment, learning content uploads, and platform configuration.
Requirements****
- Bachelor’s degree in Information Systems, Computer Science, Business Administration, Education Technology, or a related field.
- Minimum of 3+ years of experience in application management, enterprise systems, learning/training platforms, or similar digital solutions.
- Proven experience in managing the full lifecycle of business applications, including implementation, configuration, support, enhancement, and user adoption.
- Strong understanding of training, learning, HR, or enterprise operational processes within large organizations.
- Experience in working with cross-functional teams including business, technical, QA, support, and customer-facing teams.
- Good knowledge of application support models, incident management, change management, and release coordination.
- Experience in gathering business requirements and translating them into functional specifications and improvement initiatives.
- Familiarity with integrations, APIs, SSO, and enterprise system environments is preferred.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Naseej
Application Support (Tamheer)
Riyadh, KSA
Assist in providing first-level technical support for applications, manage incidents, troubleshoot issues, and document solutions while learning ITIL processes.
Application Support (Tamheer)
Riyadh, KSA
Naseej is seeking an Application Support Trainee to assist the Application Support team in providing first-level technical and functional support for business applications. The trainee will learn incident management, tro
Application Support (Tamheer)
الرياض, KSA
Naseej is seeking an Application Support Trainee to join their IT support team in Riyadh. The trainee will learn incident management, troubleshooting, and ITIL processes while providing first-level support for business a
Sales Account Manager
Riyadh, KSA
Naseej is seeking an experienced Sales Account Manager for its subsidiary Sprintive in Riyadh. The role requires 4+ years of technology sales experience, strong connections in the governmental sector, and a track record
Full Stack Developer
Riyadh, KSA
Naseej is seeking a Mid-level Full Stack Developer with 3 years of experience in Java, Spring Boot, and databases. The role involves designing and maintaining scalable backend systems, developing RESTful APIs and microse
Full Stack Developer
الرياض, KSA
Naseej is looking for an experienced Mid-level Software Developer with 3 years of hands-on experience in Java, Spring Boot, databases, and optionally Camunda and JavaScript frameworks. The role involves designing, develo
Penetration Tester (Offensive Security Specialist)
Saudi Arabia, KSA
Company Description: Naseej is a leading technology company committed to harnessing the power of digital transformation in learning & knowledge management by enabling our custom...
Penetration Tester (Offensive Security Specialist)
Riyadh, KSA
Naseej is hiring a Penetration Tester to plan and execute authorized simulated attacks against networks, applications, and infrastructure. The role requires 3-4 years of hands-on offensive security experience and relevan
Application Support (Tamheer)
Riyadh, KSA
Application Support (Tamheer)
Riyadh, KSA
Application Support (Tamheer)
الرياض, KSA
Sales Account Manager
Riyadh, KSA
Full Stack Developer
Riyadh, KSA
Full Stack Developer
الرياض, KSA
Penetration Tester (Offensive Security Specialist)
Saudi Arabia, KSA
Penetration Tester (Offensive Security Specialist)
Riyadh, KSA