E-Commerce Director | Retail | Saudi Arabia
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Key skills for this role
About the Role
Develop and implement e-commerce strategy, optimize online sales channels, drive revenue growth, and manage operations while leading a high-performing team.
Key Skills for This Role
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Key Accountabilities
- Develop and implement the organization s e-commerce strategy, ensuring alignment with business objectives, growth targets, and digital priorities.
- Lead and optimize all online sales channels, including website, mobile app, marketplaces, and omnichannel commerce platforms.
- Drive revenue growth through performance marketing, merchandising, pricing strategy, and conversion optimization initiatives.
- Oversee website performance, user experience, customer journey, and digital trading activities to maximize sales and retention.
- Manage e-commerce operations including order fulfillment coordination, inventory availability, returns processes, and customer service alignment.
- Monitor and analyze commercial KPIs, including traffic, conversion, average order value, customer acquisition cost, and lifetime value, providing actionable recommendations.
- Lead marketplace strategy and relationships with external platforms, partners, and digital vendors.
- Collaborate with technology, supply chain, marketing, and commercial teams to enhance platform capabilities and support scalable growth.
- Establish policies, standards, and processes that ensure operational efficiency, compliance, and continuous improvement.
- Build and lead a high-performing e-commerce team, fostering collaboration, innovation, and talent development.
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