Duty Officer Airport Lounges
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About the Role
Oversee premium lounge operations, ensuring high food and beverage standards, guest satisfaction, and team leadership while managing safety compliance and reporting.
Key Skills for This Role
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Overview
- As Duty Officer (Lounges), you are the shift Manager on Duty for premium lounge operations.
- You own the end-to-end guest experience — food, beverage, ambience, and service standards — while leading and inspiring a team of lounge hospitality professionals every shift.
- Set the standard for premium guest service — act as role model and coach for all lounge team members on shift.
- Supervise food & beverage delivery, ensuring consistent quality, quantity, and presentation standards.
- Proactively gather guest feedback and drive continuous improvement in the lounge product.
- Conduct daily briefings to communicate product and service updates and capture learning from service recovery.
- Champion safety and security compliance in line with corporate, civil aviation, and government standards.
- Manage shift reporting including passenger trends, meal wastage, stock control, and invoice confirmation.
- Support training and development by providing regular feedback on evolving skill requirements to the Front of House Manager.
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