Duty Manager - Technical

Job Description

Technical Complaints and Requests logged by Client, Licensee Employees and internally by PM services team is of paramount importance. Same is to be tracked and closed as per SOP and Flow Chart provided.

Management of all Sub-Vendors under Technical Services: Ensure all Services as per SLA are complied by Sub-Vendors, Viz: Engineering services, HVAC, BMS, STP, Lifts, Electrical, DG, etc.

Record Management: Upkeeping of all the documents as per site specifics. Primarily responsible for coordinating of PPM activities schedule, routine maintenance, breakdown and service support. Timely collection of data for billing to Licensee for utilities used by licensees( i.e. electricity, water, chilled water), ensuring the discrepancies if any are closed within 48 hours with the licensee representatives. Review vendor Monthly Management report, prepare engineering MMR and Incident reporting. Helpdesk complaint analysis, identify perennial/long pending problems & their resolution and process improvement. Record keeping of various reports, summarizing and placing the same to the management i.e. CE & AD

Scheduling, Coordinating and Controlling of Site activities: Timely completion of PPM and Breakdown/Shutdown Maintenance activities [either in house or through AMC/outsourced Vendors. Coordinate access and cross support of various vendors. Coordinate with licensee team on the various scheduled and improvement tasks. Monitor various contractor tasks as to they do not hinder Business of licensee including - PMC, Licensee PMC, PMS vendor / contractor. Ensure the fitout Guidelines are being adhered by all concerned.