Duty Manager
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Key skills for this role
About the Role
A confidential company seeks a Duty Manager to oversee daily Front Office operations, ensure efficient guest arrivals and departures, and maintain service standards. The ideal candidate is a proactive leader with strong guest relations skills and a passion for hospitality excellence.
Key Skills for This Role
Responsibilities
- Supervise and coordinate Front Office operations during assigned shifts
- Ensure seamless check in and check out experiences for guests
- Maintain the highest standards of guest service and satisfaction
- Handle guest inquiries, requests, complaints, and service recovery situations professionally
- Support and guide Front Desk Agents, Guest Service Agents, and Concierge team members
- Monitor room inventory, occupancy levels, and guest arrivals/departures
- Welcome and assist VIP guests, ensuring personalized service and attention to detail
- Conduct daily briefings and communicate important operational updates to the team
- Coordinate with Housekeeping, Reservations, Engineering, Security, and Food & Beverage departments
- Ensure compliance with hotel policies, procedures, and brand standards
- Monitor cash handling, billing accuracy, and Front Office financial procedures
- Prepare daily reports and communicate operational issues to senior management
Requirements
- Strong knowledge of Front Office operations, guest services, and hotel procedures
- Excellent communication, leadership, and interpersonal skills
- Proven ability to resolve guest concerns and manage challenging situations effectively
- Strong organizational skills and attention to detail
- Ability to work flexible shifts, including nights, weekends, and public holidays
Full Job Posting
Role Overview
- Duty Manager is responsible for overseeing the daily operations of the Front Office, ensuring efficient guest arrivals and departures, maintaining service standards, and supporting the Front Office team.
Key Responsibilities
- Supervise and coordinate Front Office operations during assigned shifts
- Ensure seamless check in and check out experiences for guests
- Maintain the highest standards of guest service and satisfaction
- Handle guest inquiries, requests, complaints, and service recovery situations professionally
- Support and guide Front Desk Agents, Guest Service Agents, and Concierge team members
- Monitor room inventory, occupancy levels, and guest arrivals/departures
- Welcome and assist VIP guests, ensuring personalized service and attention to detail
- Conduct daily briefings and communicate important operational updates to the team
- Coordinate with Housekeeping, Reservations, Engineering, Security, and Food & Beverage departments to ensure smooth operations
- Ensure compliance with hotel policies, procedures, and brand standards
- Monitor cash handling, billing accuracy, and Front Office financial procedures
- Prepare daily reports and communicate operational issues to senior management
Requirement
- Strong knowledge of Front Office operations, guest services, and hotel procedures
- Excellent communication, leadership, and interpersonal skills
- Proven ability to resolve guest concerns and manage challenging situations effectively
- Strong organizational skills and attention to detail
- Ability to work flexible shifts, including nights, weekends, and public holidays
What We Offer
- Competitive salary and benefits package
- Professional development and career advancement opportunities
- Dynamic and supportive work environment
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