Duty Manager

Are you a passionate hospitality leader who thrives in a fast-paced environment and loves creating exceptional guest experiences?

We like to lead from the front.

So, we’re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity.

You’ll champion our ‘one team’ approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions.

You will help bring the Holiday Inn promise of “Making Our Guests Smile” and IHG's True Hospitality philosophy to life every day.

A little taste of your day-to-day:

Every day is different at IHG, but you’ll mostly be:

• Leading the way – managing guest experiences, team performance and hotel operations
• Prioritising workload and ensuring your team deliver authentic, memorable experiences
• Developing your team’s skills to drive results that positively impact on hotel performance
• Having authentic conversations with guests to resolve issues, queries or concerns
• Being first point of contact for any critical emergency situations

What We need from you:

• Minimum Diploma or equivalent, some college preferred
• At least 2 years of previous Front Office leadership experience.
• Strong guest service and problem-solving skills.
• Excellent written and verbal communication skills.
• The ability to remain calm and make sound decisions under pressure.
• Strong organisational and time-management skills.
• Experience with hotel systems such as Opera/PMS and UKG is highly regarded.
• A passion for coaching, developing and engaging team members.
• A valid RSA certificate.
• Current First Aid/CPR certification.
• A Diploma or Degree in Hotel Management/Hospitality is highly regarded.
• Must be fluent in spoken and written English.
• Long periods of standing in the front desk areas and occasional lifting of heavy items.
• The flexibility to work across a 7-day roster, including mornings, evenings, weekends and public holidays.

What you can expect from us:

We give our people everything they need to succeed.

From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.