duty free account manager
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Key skills for this role
About the Role
Cigar Square seeks a Duty Free Account Manager to manage and grow duty free retail accounts in Riyadh. The role involves overseeing customer relationships, negotiating commercial terms, and ensuring optimal product assortment.
Key Skills for This Role
Responsibilities
- Manage and grow duty free retail and travel related accounts.
- Oversee key customer relationships and negotiate commercial terms.
- Ensure optimal product assortment and presentation in duty free channels.
- Monitor sales performance, analyze market trends, and prepare reports and forecasts.
- Coordinate with internal teams on inventory, logistics, and merchandising.
- Visit client locations and support promotions and brand activations.
- Maintain high service standards and ensure compliance with local regulations and company policies.
Requirements
- Proven experience in account management, sales, or business development, ideally within duty free, travel retail, or FMCG environments.
- Strong relationship building and negotiation skills.
- Solid analytical skills including sales reporting and forecasting.
- Excellent written and verbal communication in English; Arabic is a strong advantage.
- Understanding of retail operations, merchandising standards, and customer experience in premium or luxury segments.
- Ability to work on site in Riyadh and travel to customer locations.
- Bachelor's degree in Business, Marketing, or related field, or equivalent practical experience.
Full Job Posting
Company Description
- Cigar Square began as a small cigar shop in Las Vegas in 1997, built on curiosity, hospitality, and a strong commitment to customers.
- The company has grown internationally, with locations in Qatar and Saudi Arabia, focusing on premium cigars and authentic experiences.
- Cigar Square celebrates cigars as cultural ambassadors, reflecting the heritage of regions such as Nicaragua, Cuba, and the Dominican Republic.
Role Description
- The Duty Free Account Manager is a full time, on site role based in Riyadh, responsible for managing and growing duty free retail and travel related accounts.
- Overseeing key customer relationships, negotiating commercial terms, and ensuring optimal product assortment and presentation in duty free channels.
- Monitor sales performance, analyze market trends, and prepare regular reports and forecasts for management.
- Coordinate with internal teams on inventory, logistics, and merchandising, visiting client locations, and supporting promotions and brand activations.
- Ongoing communication with stakeholders to address issues promptly, maintain high service standards, and ensure compliance with local regulations and company policies.
Qualifications
- Proven experience in account management, sales, or business development, ideally within duty free, travel retail, or FMCG environments.
- Strong relationship building and negotiation skills, with the ability to manage multiple stakeholders and complex commercial agreements.
- Solid analytical skills, including experience with sales reporting, forecasting, and using data to guide strategic decisions.
- Excellent written and verbal communication skills in English; proficiency in Arabic is a strong advantage.
- Understanding of retail operations, merchandising standards, and customer experience in premium or luxury product segments.
- Ability to work on site in Riyadh, travel to customer locations as needed, and adapt to a multicultural, fast paced environment.
- Bachelor’s degree in Business, Marketing, or a related field, or equivalent practical experience.
- Familiarity with cigars, luxury goods, or hospitality industries is beneficial.
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