DS Field Technician (DS = Document Services)

Maintain and manage Sharepoint cloud-based digital document repository access via regular on-line synchronisation of provided laptop tools.

Ensure that, where provided, the company vehicle is maintained in line with published procedures and kept clean and presentable.

Maintain accurate work expense records and submit these, along with receipts, at the required time.

Attend technical training courses, seminars and other events including online training modules and exams to maintain technical skills and product awareness.

Liaise and co-operate with other departments within SCC DS to promote an efficient level of operational service.

Communicate regularly within the Technical Department escalation channels regarding technical observations, in order to support any customer or equipment related issues or concerns, in order for corrective action to be taken.

Provide basic end user training and support where necessary.

Competent technician with a high level of expertise on repairing and maintaining colour and monochrome MFP devices including low, mid and high-volume machines.

Demonstratable skills in connectivity [e.g. able to install print drivers & connect basic printer to simple network].

High level of competency in relation to diagnostic fault finding.

Full Driving Licence

Ability to work under pressure and to tight customer deadlines.

Required to and must be willing to adhere to all client processes and procedures whilst working on and attending site.

An analytical problem-solving approach to difficult situations.

Possess a good oral and written communication skills.

Good interpersonal skills and the ability to communicate at all levels with various internal and external stakeholders.

Have a ‘Can Do’ attitude.

Possess strong customer service skills.