Driver Manager - RENO

Manages team of approximately 30-50 drivers

Manages absenteeism in the group and takes action to address unplanned absenteeism issues

Review event video as part of investigation of incidents and performance issues

Conduct field supervision of the driver group members to assess performance and competence

Conduct annual performance evaluations

Prepare and deliver regular driver scorecard results

Accountable for the driver group’s contribution to the overall customer experience

Lead a customer-oriented culture where all drivers ‘think like a passenger’

Assist in the investigation of and response to customer comments

Build a positive relationship with each driver in the group and lead an engaging culture where each individual is able to work to their full potential in the aligned delivery of the business objectives

Lead the driver group and create a positive, collaborative, team-oriented environment in which they can work effectively

Regularly provide one-on-one coaching to improve safety, performance, engagement, and customer satisfaction

Provides regular driver recognition and feedback

Work with applicable KTA resources to recruit, interview, onboard, train, and retain qualified drivers to deliver service in accordance with the contract and location business plan

Foster the Union relationship:

Understand and monitor compliance to the ratified CBA

Manage union relationships to be productive and enable win-win outcomes

Handles union grievance responses

Address driver performance issues, providing coaching and/or disciplinary action when appropriate

Ensure communication of all relevant KTA instruction and directives to drivers

Act as liaison between drivers and other departments to foster communication and quick resolution to driver concerns and issues

Drive improvement in the employee experience through improvements in employee related KPIs including driver turnover, unplanned absenteeism, driver headcount

Be aware of the business plan and current financial performance of the location

Manage planned and unplanned absenteeism to keep related expenses at or below budgeted levels

Manage recruiting and training expenses by limiting driver turnover

Strive to contribute to the overall improvement of the location’s financial performance in a sustainable manner

The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of the job. Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential functions.

All roles may entail, to varying extents, the following physical demands:

Long periods (potentially exceeding 8 hours per day) of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces;

Exposure to both extreme heat and cold;

Exposure to loud noises, fumes, and airborne particles;

In addition to the above demands inherent in every role, the following roles may entail unique physical demands, including:

Operators/Drivers may work inside or outside vehicles and may operate vehicles for over 8 hours per day.

Operations Supervisors and Managers may split their work between an office setting looking at a computer screen/electronic device and active transit field locations driving in a vehicle.

Maintenance Employees may be exposed to toxic or caustic chemicals in a ventilated maintenance shop and may work with personal computers, laptops, electronic hand-held devices, complex electrical schematics, diagnostic software and testing devices, and other heavy machinery.

Office Staff may work indoors in air-conditioned or well-ventilated facilities, including offices and cubicle spaces equipped with a telephone and computer and may entail typing or looking at a computer screen.

Drug screening: Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing a pre-employment drug screen and a physical examination. Keolis maintains a drug-free workplace. Employment will also be contingent upon completion of a background check consistent with applicable federal, state, and/or local laws.

Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the safest transportation company in the world.

Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of our operations on the communities where we operate.

EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, pregnancy status, genetic information, veteran status, gender identification, or any other status protected by applicable law. If you require a reasonable accommodation to participate in the application or interview process, please contact KTA-HR@keolisna.com. Keolis complies with federal and state disability laws and provides reasonable accommodations to qualified applicants.

Work authorization: “Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position”

Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

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