Donor Ambassador

Using a multi-channel approach (email, phone, text, mail) communicate and engage with a portfolio of approximately 1,500 Mid-level donors.

Identify the needs of high-value donors and execute engagement strategies that will retain their support.

Rectify or escalate donor requests and questions to management or the client team as appropriate.

Fulfill outreach expectations by responding to all donor communications within the expected timeframe, and complete weekly stewardship and cultivation assignments by established due dates.

Converse knowledgeably with generous donors from a broad range of backgrounds; leverage understanding of donor data and moves management to build relationships with a portfolio of donors.

Track engagement, progress, donor preferences, etc. by accurately documenting and recording data and tasks, while utilizing proprietary donor tracking software.

Participate in client calls and quarterly job training.

Conduct internet research on selected donors on an as-needed basis.

Complete quality control checks and extract data from outreach tools to be used in reporting by the manager.

Complete other tasks as needed relating to donor relationship management.

Bachelor's degree preferred.

Excellent interpersonal and communication skills

Committed to providing professional, high-quality customer service to the donor community and non-profit partners

Knowledge of the fundraising cycle and the non-profit industry.

Experience working within Microsoft Office Suite- specifically Excel and Outlook.

Experience with donor CRM tools such as Salesforce, Raiser’s Edge, etc. preferred.

Experience within the fundraising, sales or customer services environment or equivalent volunteer experience desired.

Non-profit experience preferred.

Join the largest marketing and fundraising company in North America serving the nonprofit industry, where we prioritize innovation and professional growth.

Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.

Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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