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Donation Coordinator I
Dnwest
San Ramon, USA
Full Time, Part Time, Contract, Internship, Temporary, Seasonal, Volunteer
Entry
Hybrid
USD 24.04-33.05 hourly / hour
Discovered 1 weeks ago
iTransplant (iTX)LMSMicrosoft OfficeElectronic Medical RecordsTelephonic management systems
Free
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iTransplant (iTX)LMSMicrosoft Office
Key Skills for This Role
iTransplant (iTX)LMSMicrosoft OfficeElectronic Medical RecordsTelephonic management systems
Full Job Posting
- Approach each case with a “rule in vs rule out” mindset while conducting all responsibilities, ensuring no opportunity for donation is missed.
- Receive and process inbound referral calls and emails from hospitals, hospices, and medical examiner/coroner’s offices.
- Accurately document all referral details in iTransplant (iTX) to ensure seamless case progression.
- Conduct preliminary medical screening of potential donors based on FDA (U.S. Food and Drug Administration), AATB (The American Association of Tissue Banks), DNWest, and processing partner guidelines.
- Serves as the primary liaison between Donor Operations, recovery teams, logistics staff, hospitals, medical examiners/coroners, funeral directors, and processing partners to coordinate the donation process.
- Reviews all associated clinical data, social data, and case notes in iTransplant (iTX) to anticipate and meet processors’ needs.
- Identify and resolve missing or incomplete documentation before recovery proceeds.
- Ensures the suitability, timely recovery, and maximal yield of donated tissues, while adhering to regulatory requirements, medical, and ethical standards.
- Obtains and documents all relevant information appropriately and thoroughly throughout the entirety of a case to maximize donation opportunities.
- Offer suitable tissue to processing partners and accept tissue for recovery on behalf of select partners.
- Conduct comprehensive medical screening of potential donors based on FDA (U.S. Food and Drug Administration), AATB (The American Association of Tissue Banks), DNWest, and processing partner guidelines.
- Discusses screening information with Donor Operations Management as appropriate.
- Collaborates with Logistics team to have donor transported to recovery location.
- Expected competency sign-off for Family Care Specialist – Donation Discussion skill within Donor Operations’ roadmap timeframe.
- Utilize available resources to maximize the opportunity to inform and guide families about tissue donation with a goal of obtaining authorization.
- Conduct donation discussions with the legally appropriate individual, securing consent for donation per DNWest policies.
- Perform detailed medical and social history interviews to ensure a safe and reliable tissue supply.
- Provide compassionate and professional support to grieving families, helping them honor their loved one’s legacy through donation.
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