Document Processor Manager

• Set and continually monitor service level targets and operating standards for the department, and hold Supervisors accountable to them
• Own the efficiency roadmap for the function — redesign workflows, eliminate rework, and evaluate automation and tooling opportunities to increase throughput per employee without sacrificing accuracy

• Define the KPI framework for the department — throughput, accuracy, turnaround time, cost per document — and the reporting cadence behind it
• Analyze trends across queues, response times, and productivity to forecast volume and reallocate capacity ahead of demand

• Own the department's SOP library and control environment, ensuring adherence to company policy and client compliance standards
• Keep documentation and process controls audit-ready for internal and client reviews
• Sponsor implementation of new tools, systems, and procedures — from business case through Supervisor and team adoption
• Partner cross-functionally with Product, Support, and Client Success to fix upstream causes of processing volume and exceptions
• Additional responsibilities as assigned

• Proven ability to lead through others — experience managing supervisors or team leads, not only individual contributors
• Analytical and data-driven — comfortable building KPI frameworks, reading operational data, and making staffing and process decisions from it
• A track record of measurably improving efficiency, quality, or retention in a high-volume operation
• Change management skills — able to roll out new tools and processes and win adoption at both the Supervisor and frontline level
• Insurance, compliance, or credentialing domain knowledge is a plus
• Strong written and verbal communication, including presenting performance and recommendations to senior leadership

• Bachelor's degree or equivalent professional experience
• 5+ years in document processing, operations, or a shared-services environment, including 2+ years managing people leaders

• Medical, dental, and vision insurance
• HSA, FSA, and DCFSA
• Long- and short-term disability insurance
• Company-paid standard life insurance
• Generous paid time off policy
• Paid holidays: 7 per year + 1 floating holiday
• Maternity Leave
• 401(k) with company match

NetVendor is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where everyone can thrive. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy or related conditions, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local laws.