Bilingual Customer Service Representative

• Provide quality customer care to vendors, property managers, insurance agents, and account managers across phone, email, and chat channels.
• Collect information and process background checks, COI tracking, W-9 verifications, and TIN checks.
• Answer inbound calls through the contact center, assisting customers with their profiles, subscription status, and compliance requirements.
• Return outbound calls to customers who have left voicemails.
• Proactively follow up with customers regarding expired subscriptions and enrollment verifications via phone and email.
• Respond to customer emails and chats in a timely, helpful, and professional manner.
• Take on additional responsibilities as assigned.

• Basic computer knowledge and experience using Microsoft Word, Excel, and Outlook
• Basic level of experience with email and chat technologies
• Solutions-oriented with strong and creative critical thinking skills
• Able to troubleshoot, problem solve, make logical decisions, and set priorities
• Able to work effectively under pressure
• Ability to work in a fast-paced, metric-driven environment with the ability to multi-task
• Strong written and verbal communication skills
• Strong interpersonal skills including active listening, providing and receiving feedback, setting expectations, etc.

• Fluent bilingual communication skills in English and Spanish (written and verbal)
• High School diploma or GED
• 1-2 years of Customer Service experience

• Experience working in a high-volume call center, taking back-to-back calls
• Experience with NICE inContact or other similar contact center programs

• Medical, dental, and vision insurance
• HSA, FSA, and DCFSA
• Long- and short-term disability insurance
• Free basic life insurance
• Paid time off policy
• Paid holidays: 7 per year + 1 floating holiday
• Maternity Leave
• 401(k) with company match

NetVendor is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where everyone can thrive. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy or related conditions, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local laws.