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Docucare Associate - Washington, DC
Xerox Holdings Corporation
USA
Full-time
Entry
Onsite
USD 29760-59520 yearly / year
Discovered 1 weeks ago
Microsoft OfficePC
Free
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Microsoft OfficePC
Role Overview
Responsible for the operational, on-site delivery of outsourcing/facilities management to end-user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets.
This DCA role works as part of the service delivery team that is aligned to one or more customers. They will have a focus on the following:
Delivery of service that meets SLA (Service Level Agreement) and customer satisfaction
Supporting the achievement of productivity improvements
Contributing to service transformation and business growth and further profitable service revenue
Key Skills for This Role
Microsoft OfficePC
Full Job Posting
Job Summary
Responsible for the operational, on-site delivery of outsourcing/facilities management to end-user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets.
This DCA role works as part of the service delivery team that is aligned to one or more customers. They will have a focus on the following:
Delivery of service that meets SLA (Service Level Agreement) and customer satisfaction
Supporting the achievement of productivity improvements
Contributing to service transformation and business growth and further profitable service revenue
Primary Responsibilities
- Carries out preventative maintenance checks, first level repair and escalate in accordance with agreed procedures for next level maintenance and technical support
- Promotes knowledge sharing and acts as a mentor/coach
- Educates and trains client groups on equipment usage and functions.
- Maintains clean and tidy devices and safe work environment
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