Docucare Associate - Lynn, MA

Description & Requirements

• Deliver services that directly contribute to customer satisfaction and operational success.
• Build technical skills through hands-on equipment maintenance and service delivery.
• Collaborate with experienced service professionals in a customer-focused environment.
• Contribute to continuous improvement initiatives that enhance service quality and efficiency.
• Grow your career through ongoing learning, training, and development opportunities.
• Perform scheduled preventative maintenance on customer print devices to maximize equipment performance and reliability.
• Replenish consumables, maintain onsite parts inventory, and document service activities accurately.
• Perform first-level troubleshooting and repairs, escalating technical issues in accordance with established procedures.
• Maintain clean, organized devices and work areas while ensuring customer service level agreements are achieved.
• Support knowledge sharing, continuous improvement initiatives, and ongoing professional development to enhance service delivery.
• High school diploma or equivalent; additional technical training or relevant work experience is beneficial.
• Experience supporting office equipment, managed print services, field service, or a related technical service environment.
• Strong troubleshooting and problem-solving skills with the ability to follow established procedures.
• Excellent customer service, communication, and organizational skills with attention to detail.
• Ability to work independently, manage priorities, and maintain accurate service documentation.
• Comprehensive onboarding and technical training to support your success.
• Ongoing opportunities for professional development and skills enhancement.
• Collaborative team environment focused on knowledge sharing and customer success.
• Established service processes, tools, and support resources to help you deliver high-quality service.
• Opportunity to contribute to operational improvements that benefit both customers and the business.