District Manager - Sydney

Own the district's overall financial performance, ensuring profitable growth across all business units, Rental, RV Sales and Servicing.

Review P&L performance city-by-city, identifying gaps, risks, and corrective actions.

Drive cost optimisation across labour, servicing, suppliers, logistics, fleet usage, and consumables.

Collaborate with Finance Business Partners on forecast, budget, and financial strategy.

Ensure City Leads apply strong cost-control discipline in daily operations.

Lead and oversee a district of multiple cities across varying sizes and categories.

Ensure consistent standards of operational excellence across all cities.

Support City Leads with strategic direction, problem-solving, and execution.

Conduct weekly alignment calls and monthly performance reviews with each City Lead.

Ensure every city follows SOPs, safety rules, workflows, and customer service rituals.

Oversee fleet readiness, utilisation, turnaround times, and unavailability across the district.

Coordinate with Rental, Servicing, and regional teams to ensure fleet supply meets demand.

Implement district-level plans to reduce downtime and increase service capacity.

Drive standardisation and compliance across rental, servicing, and RV sales processes.

Promote a customer-centric approach consistently throughout all city operations.

Monitor customer satisfaction, complaints, and recurring service issues; enforce corrective plans.

Ensure consistent service rituals, professional communication, and quality checks across all cities.

Ensure escalations are resolved quickly and professionally.

Lead, coach, and mentor all City Leads in the district.

Build a high-performance culture rooted in accountability, teamwork, and ownership.

Identify leadership gaps and create tailored development plans for City Leads.

Work closely with the People team and Talent recruiters to hire top talent and manage performance.

Promote internal mobility and career progression driven by performance (“climb the ladder” philosophy).

Builds strong leadership by mentoring next-in-line talent to ensure full coverage, continuity, and operational stability during absence or district needs.

Builds strong cross-functional collaboration, driving unified decision-making, operational standardisation, and consistent customer experience across the district.

Influences and partners with internal stakeholders at all levels, ensuring that district priorities, performance needs, and operational insights are integrated into company-wide strategies.

Drives district growth by supporting new market openings and expansion initiatives, ensuring operational readiness, resource planning, and seamless execution aligned with Indie Campers’ expansion roadmap.

Oversees the in-fleeting of new vehicles across the district, coordinating fleet allocation, workshop readiness, local infrastructure, and team preparedness to ensure new units are fully operational from day one.

Drive district-level targets across rental, servicing, and RV sales.

Identify commercial opportunities, pricing gaps, and ancillary growth potential.

Oversee demo readiness and vehicle sales execution across all cities.

Support City Leads in managing vendor performance and contract compliance.

Ensure all cities comply with legal, safety, and operational requirements.

Oversee audit preparation: documentation accuracy, fleet criteria, stock control, servicing, and safety standards.

Develop action plans for low-performing cities to quickly correct deviations.

Conduct regular city visits and operational walk-throughs.

Step in to support critical operational moments (peak weeks, major issues).

Promote hands-on leadership, proximity, and operational discipline by example.