Now, if you were to come on board as a Regional Director of Operations (remote camps), we’d ask you to do the following for us:
- Responsible for the overall direction, coordination, and evaluation of assigned unit(s)
- Establishes and maintains effective client and customer relations; identifies client's needs; communicates unit progress, operations problems, and new Company programs to client
- Manages 6-20 subordinate supervisors and related indirect reports including interviewing, hiring, and training employees; planning, assigning, and directing work; conducting timely and meaningful performance appraisals; rewarding and disciplining employees; addressing complaints and resolving problems
- Interprets financial reports for clients and ensures that clients are aware of current applicable government regulations
- Conducts operation audits of regional units to ensure conformance with Company, government and accrediting agency standards and regulations; designs improvements to optimize financial performance and operational productivity; ensures adherence to company purchasing programs
- Observes condition of facility when visiting sites for quality control purposes; investigates complaints regarding unit operation and effects satisfactory solutions
- Develops and monitors development of realistic and accurate unit and district forecasts and ensures that each unit's financial performance meets Company and client expectations
- Conducts and/or monitors customer, client and associate satisfaction surveys
- In conjunction with the Regional Vice President, interprets and ensures compliance with policies, procedures, and guidelines to promote their consistent application within the district
- Participates in the sales process by working with the pre-proposal study teams, aiding in presentations, preparing opening team schedules and coordinating/leading opening teams
- Conducts client negotiations, renegotiates contracts and coordinates documentation of contract changes
- Ensures consistent and equitable administration of human resources policies, procedures, and guidelines to facilitate effective employee relations and support the preferred employer focus; audits performance appraisals and associates’ files; monitors Diversity action plans
- Participates in the recruitment process for supervisory and area manager positions
- Develops and coaches supervisory and manager associates to meet staffing and succession planning needs, as well as to ensure optimum utilization of district associates