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Key skills for this role
Training and Operations
Facilitates learning and sharing of best practices in a wide variety of formats, including group presentations and face-to-face training.
Ensures all corporate and franchise units are fully in compliance with brand standards for all products, equipment, tools, operating systems, processes, and initiatives to promote operational excellence and superior customer experiences. Follow up as required.
Provides action plans with timing to resolve any system non-compliance and performs field audits for quality assurance.
Provides training and advises franchisees on evaluating and reacting to financial analysis tools, such as profit and loss statements, balance sheets, cash flow reviews, financial key performance indicators, etc.
Drives revenue growth by developing annual sales, marketing, and financial plans for each franchisee and corporate store in assigned area.
Leads Local Community Marketing and Outreach for region. Works with Franchisees and Restaurant Managers to develop LCM plans and drives execution
Conducts business evaluations, tracks and facilitates progress by gathering and analyzing data, and makes recommendations, building commitment, and overcoming objections.
Monitor the construction of new restaurants and liaison with the construction team to ensure opening schedules and timelines are met.
Act as lead for conventions and other events, to include representing the brand, owning content, programming, and scheduling, and other logistics.
Partner with Franchising Team to identify open markets, interview and approve prospective buyers, and review business plans for current owners wishing to expand their business.
Policy
Adhere to all policies and plans through communication, action, and consistent enforcement.
Effectively and efficiently perform all tasks following policy and leading by example.
Strong background in Health and Safety Requirements in needed. DMs are held directly accountable for safe work procedures and control of physical hazards in their areas.
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Stays up to date on all training as required and follows all health and safety, and sanitation policies enforcing with disciplinary action as needed.
Proposes new/ updated policy to the Director, Operations, and enforces approved company policies in corporate store and franchised units.
Attitude and Professionalism
Actively participates in positive and constructive communication across all departments.
A team player, who provides support to colleagues and has a hands-on approach.
Conducts themselves in a solutions-based approach, solving problems collectively and reporting any concerns at an appropriate time to your manager.
Follows all policy and does not engage in any actions that may be perceived as conflicting with company policy regarding bullying, harassment, discrimination, and/or violence.
The duties of this position may change from time to time. Mary Brown’s reserves the right to add or delete duties and responsibilities at its discretion contingent on business need. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
Completion of a university degree or completion of a college degree in a related field, preferably business operations management, hospitality management or equivalent
Parent group profile
Canadian private restaurant company that owns, operates, and franchises premium quick-service chicken and burrito brands.
Visit parent group websiteCAD 70000-80000 yearly / year
Full-time
Senior · 5+ years experience
Onsite
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