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Contribute to the mission of Goodwill by leading multiple retail locations. Maximize financial results, store appearance, customer experience and associate satisfaction. Motivate, mentor and guide Retail Operations Managers (ROMs) to develop in-store talent. Ensure district wide consistency in operations.
Essential Duties (Other duties within the scope of this position may be assigned.) 1. Develop store management teams within the district to deliver outstanding internal and external customer experiences.
2. Respond to customer inquiries in a timely manner.
3. Drive the implementation of organizational initiatives in each store location.
4. Plan, develop and delegate key responsibilities and best practices to the store management teams.
5. Ensures the timely execution of performance management, check ins, performance evaluations.
6. Review store environments and key business indicators within the district to identify opportunities for improvement.
7. Participate in the creation of budgets for assigned store locations.
8. Use management information tools and analyze financial reports to identify and address trends.
9. Create business plans to support operational excellence to identify opportunities and achieve goals.
10. Monitor and manage district wide staffing levels by location. Ensure management level development and talent acquisition.
11. Utilize existing tools to identify and prioritize communications, communicate clearly, concisely, accurately to ensure effective operations in each store location.
Contribute to the mission of Goodwill by leading multiple retail locations. Maximize financial results, store appearance, customer experience and associate satisfaction. Motivate, mentor and guide Retail Operations Managers (ROMs) to develop in-store talent. Ensure district wide consistency in operations.
Essential Duties (Other duties within the scope of this position may be assigned.) 1. Develop store management teams within the district to deliver outstanding internal and external customer experiences.
2. Respond to customer inquiries in a timely manner.
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3. Drive the implementation of organizational initiatives in each store location.
4. Plan, develop and delegate key responsibilities and best practices to the store management teams.
5. Ensures the timely execution of performance management, check ins, performance evaluations.
6. Review store environments and key business indicators within the district to identify opportunities for improvement.
7. Participate in the creation of budgets for assigned store locations.
8. Use management information tools and analyze financial reports to identify and address trends.
9. Create business plans to support operational excellence to identify opportunities and achieve goals.
10. Monitor and manage district wide staffing levels by location. Ensure management level development and talent acquisition.
11. Utilize existing tools to identify and prioritize communications, communicate clearly, concisely, accurately to ensure effective operations in each store location.
Nonprofit workforce-development organization serving Virginians facing employment barriers through training, job placement, and thrift retail.
Visit company websiteJobs and hiring trendsUSD 67388-84000 yearly / year
Full-time
Mid · 3+ years experience
Onsite
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