Distribution BA
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Key skills for this role
Role Overview
The Business Analyst - Distribution and Sales serves as a bridge between Sales, Distribution, Marketing, Finance, Supply Chain, and technology teams.
The role supports end-to-end business analysis and technology adoption across CRM, ERP, Distributor Management Systems, and analytics platforms.
The position is based at Sun Pharma's Sun-House location in Mumbai and has a geographical scope covering India.
Key Skills for This Role
Full Job Posting
Role Overview
The Business Analyst - Distribution and Sales serves as a bridge between Sales, Distribution, Marketing, Finance, Supply Chain, and technology teams.
The role supports end-to-end business analysis and technology adoption across CRM, ERP, Distributor Management Systems, and analytics platforms.
The position is based at Sun Pharma's Sun-House location in Mumbai and has a geographical scope covering India.
Core Responsibilities
- Identify gaps, opportunities, and innovation areas in Sales and Distribution processes with business leaders.
- Gather requirements, document needs, and create functional designs for solutions that improve channel performance, dealer management, pricing, and secondary sales visibility.
- Coordinate with IT development, testing, support teams, implementation partners, vendors, and business stakeholders for timely delivery.
- Facilitate UAT, user adoption, change management, and rollout of new digital tools.
- Enable reporting, dashboards, and analytics for Sales and Distribution leaders.
Stakeholder Scope
- Internal stakeholders include Distribution, Sales, and Finance teams.
- External interactions include implementation partners and vendors.
- Travel is expected as required.
Education and Experience
- A bachelor's degree in Computer Science, Information Systems, Business Administration, or an equivalent field is required.
- The role specifies 10 or more years of experience.
- An MBA or postgraduate qualification in Business, IT, or Supply Chain is preferred.
- SAP SD, Agile BA, ITIL, or PMP certification is an added advantage.
Functional Skills
- Deep knowledge of Sales and Distribution processes, including Order-to-Cash, dealer or distributor management, pricing, promotions, and secondary sales.
- Strong understanding of CRM, ERP platforms such as SAP SD, Oracle, or Microsoft Dynamics, and Distributor Management Systems.
- Experience with BPMN or UML, requirements gathering, functional specifications, and gap analysis.
- Hands-on experience with data analysis and reporting tools such as Power BI, Tableau, or SAP BW.
Behavioral Skills
- Strong stakeholder management and communication skills are required.
- The role requires analytical problem-solving, cross-functional collaboration, conflict management, change leadership, influencing, ownership, accountability, and adaptability.
Company Context
Sun Pharma describes the role as part of an environment focused on continuous progress, ownership, collaboration, and business growth.
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