Dispatcher

Position Overview: Plans the daily/weekly work schedule of drivers to maximize freight coverage in a timely and cost-efficient manner.

Communicate and distribute appointment dates/time to Ohio Valley drivers; owner operators and/or fleet.

Communicate and coordinate between all Ohio Valley locations to maximize drivers’ time.

Assist drivers with any equipment issues, detention time, rail billing, and any additional requests made of driver.

• Must exercise discretion and use independent judgment when relating customer requests, appointment time and assigning orders to specific drivers daily to run road, local or city. Maintain A to B dispatching.
• Complete lines of dispatch in computer system from paperwork that drivers turn in daily relating to completed runs. Scan paperwork into system once completed.
• Handle driver service failures up to and including the authority to issue verbal and/or written discipline. Additionally, contact Manager/Cargo Specialist regarding the failure. Apply THS if needed.
• Apply any additional charges including and notify customer service of changes.
• Track/Maintain yard report, MDR, CNI, and Divisional Pool
• Actively participate in driver recruiting and retention
• Distributes and keeps track of the Nextel radios and fleet truck assignments
• Request rail billing
• Processes ATP’s and Non-Productive pay. Review preliminary payroll
• Other duties as assigned

• Intermodal/Trucking experience
• Data entry skills
• Excellent communication and organizational skills