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Dispatch Agent

Ninja
Riyadh, KSA
Full-time
Entry · 0+ years experience
Onsite
Discovered 2 weeks ago
Free

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Responsibilities

  • Coordinate and dispatch orders to delivery partners efficiently.
  • Monitor active deliveries and ensure orders are delivered within the expected timeframe.
  • Communicate with delivery partners and internal teams to ensure smooth operations.
  • Track order status and take immediate action on delayed, cancelled, or problematic orders.
  • Resolve operational issues and escalate critical cases when required.
  • Follow up on delivery performance and ensure service-level targets are met.
  • Maintain accurate dispatch and delivery records.
  • Support daily operations and contribute to improving delivery efficiency and customer experience.

Requirements

  • 0–3 years of experience in dispatch, logistics, delivery operations, or a related field.
  • Strong communication and coordination skills.
  • Ability to work in a fast-paced, time-sensitive environment.
  • Strong problem-solving and multitasking abilities.
  • Good attention to detail.
  • Basic computer skills and ability to work with operational systems.
  • Good command of English; Arabic is a plus.
  • Willingness to work in shifts, including weekends when required.

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