Disability Benefits Specialist, CPP/QPP

Act as a subject matter expert for QPP and CPP files

Provide expert guidance on complex cases and emerging practices related to government disability programs

Contribute to knowledge sharing, process enhancements, and operational best practices across the organization

Follow up on files

Provide status updates

Call QPP/CPP to understand timelines and decisions

Ensure that QPP/CPP has all the necessary information and documentation to make a decision, particularly in cases of refusal by QPP/CPP

Process refusal decisions and support the insured person in initiating the appeal of the decision

Identify opportunities to improve processes, member experience, and operational effectiveness

Participate in initiatives that support innovation, quality, and the ongoing evolution of disability management practices

What You Bring:

Post-secondary diploma in administration, insurance, accounting, finance, or another related field

1-3 years of experience in disability management, group insurance, claims administration, finance, or a related field

Experience in finance or accounting

Professional written and verbal communication skills to successfully partner and influence various stakeholders including the claimant

Strong organization and prioritization skills required to manage different type of tasks

Excellent customer service and telephone skills with the ability to communicate complex and difficult information clearly with tact and sensitivity. At ease with both incoming and outgoing calls.

Strong analytical skills, excellent problem-solving abilities and can work with minimum supervision.

Strong knowledge of government disability benefit programs, including QPP and CPP, or the ability to develop expertise quickly in a specialized environment.

Analytical ability and attention to detail

Ability and confidence in explaining financial concepts

Customer focus and ability to manage multiple priorities

Proficient keyboarding and technical aptitude in Microsoft Office.

Experience working with an electronic case management system, such as Fineos is considered an asset.

Bilingualism (English/French) is required for this position.

A purpose-driven organization dedicated to improving the well-being of Canadians.

A comprehensive benefits plan, including health and dental coverage that is 100% employer paid from day one, plus wellness benefits, health resources, and fitness center discounts.

A flexible work environment that supports work–life balance and empowers employees to thrive.

Robust professional development opportunities, including leadership programs, ongoing learning, and career growth pathways.

A collaborative and inclusive culture where your expertise is valued, your voice matters, and your contributions help shape our product strategy.

#LI-VS1 #CBM1