Director, Site Reliability Engineering

The Director of Site Reliability Engineering is responsible for establishing and leading Omnicell’s global Site Reliability Engineering organization.

This role owns the engineering strategy, governance, architecture, and technical practices that improve service reliability through software engineering, observability, automation, resilience engineering, production engineering, and operational readiness.

Rather than operating production systems on a day-to-day basis, the Site Reliability Engineering organization develops the platforms, standards, tooling, automation, and engineering capabilities that enable highly reliable cloud services across the enterprise.

Success in this role is measured by how effectively reliability is designed, engineered, automated, and continuously improved across Omnicell’s cloud ecosystem.

As Director of Site Reliability Engineering, you will define how reliability is engineered across Omnicell’s cloud platform.

Your leadership will enable engineering teams to design, build, deploy, and continuously improve resilient cloud services by establishing enterprise reliability standards, automation frameworks, observability strategies, production engineering practices, and engineering governance.

Working closely with Site Reliability Operations, your organization will reduce operational complexity by engineering solutions that eliminate manual effort, improve resilience, automate recovery, and continuously improve platform reliability.

By building a culture centered on engineering excellence, automation, continuous learning, and measurable operational outcomes, you will help create a cloud platform capable of supporting Omnicell’s long-term product strategy and business growth.

Build and Lead a World-Class Site Reliability Engineering Organization

Build and scale Omnicell’s global Site Reliability Engineering organization.

You will:

• Recruit, mentor, and develop SRE Managers, Principal Engineers, and senior technical talent.
• Build a high-performing engineering organization focused on reliability, resilience, and production engineering.
• Define engineering standards, career development frameworks, and technical leadership expectations.
• Foster a culture of ownership, accountability, continuous improvement, and engineering excellence.
• Develop service-aligned SRE engagement models that partner closely with Product Engineering teams.

Develop Omnicell’s enterprise reliability engineering strategy by establishing standards and governance for:

• Production Engineering
• Reliability Engineering
• Resilience Engineering
• Production Architecture

• Availability Engineering
• Capacity Engineering

Develop multi-year engineering roadmaps that improve service reliability while enabling engineering teams to deliver software with greater speed and confidence.

Own Omnicell’s enterprise reliability framework, including:

• Error Budgets

• Reliability Scorecards
• Engineering Guardrails

Partner with Product Engineering and Cloud Platform Engineering to embed reliability throughout the software development lifecycle.

Establish a Production Engineering practice focused on continuously improving the operational characteristics of Omnicell’s cloud services.

include:

• Performance Engineering
• Scalability Engineering
• Availability Engineering
• Capacity Planning
• Service Hardening
• Resilience Testing

• Failure Analysis

Partner with Product Engineering throughout the software development lifecycle to ensure every service meets enterprise production standards before deployment.

Establish Omnicell’s enterprise observability engineering strategy.

Own engineering standards supporting:

• OpenTelemetry
• Metrics Architecture
• Distributed Tracing
• Centralized Logging

• Synthetic Monitoring
• Alert Engineering
• Dashboard Standards

• Telemetry Architecture

Partner with Cloud Platform Engineering and Site Reliability Operations to ensure telemetry provides actionable operational intelligence while enabling proactive reliability improvements.

Champion an engineering-first approach to automation.

Lead initiatives that:

• Eliminate operational toil through software engineering.
• Develop self-healing platform capabilities.
• Build automated remediation workflows.
• Improve deployment safety.
• Increase service resilience.
• Enhance engineering productivity.
• Expand predictive reliability capabilities.
• Enable AI-assisted engineering workflows.

Partner with Cloud Platform Engineering to integrate automation into the Internal Developer Platform while supporting Site Reliability Operations through engineering-driven operational automation.

Develop trusted partnerships across:

• Product Engineering

• Cloud Security
• Enterprise Architecture
• Quality Engineering
• Technical Support

Provide engineering leadership that enables operational excellence while ensuring reliability remains a shared responsibility across the software delivery lifecycle.

Provide strategic leadership for the SRE organization by:

• Defining organizational strategy and operating model.
• Establishing enterprise engineering standards.
• Developing future engineering leaders.
• Driving employee engagement and career development.
• Building an inclusive, high-performing engineering culture.
• Promoting innovation and continuous learning.

Partner with executive leadership to:

• Present enterprise reliability metrics and engineering KPIs.
• Recommend strategic technology investments.
• Communicate platform reliability trends and technical risks.
• Support enterprise cloud transformation initiatives.
• Influence engineering strategy across Product, Platform, Security, and Operations.
• Represent Site Reliability Engineering during executive planning and technology reviews.

• Build relationships with Engineering, Product, Security, Platform Engineering, and Site Reliability Operations leaders.
• Assess current reliability engineering maturity.
• Evaluate production architecture, observability, and automation capabilities.
• Identify engineering opportunities to improve platform resilience.
• Develop a three-year Site Reliability Engineering roadmap.

• Establish enterprise SLO, SLI, and Error Budget framework.
• Launch Production Engineering practice.
• Standardize Production Readiness Reviews.
• Define enterprise observability engineering standards.
• Recruit key Site Reliability Engineering leaders.
• Publish enterprise reliability scorecards.

• Build a high-performing global Site Reliability Engineering organization.
• Establish reliability engineering as a core engineering discipline.
• Demonstrate measurable improvements in platform availability, deployment safety, and engineering productivity.
• Reduce operational toil through engineering automation.
• Deploy enterprise observability standards across all strategic platforms.
• Establish a scalable engineering operating model supporting Omnicell’s long-term cloud strategy.

As Director of Site Reliability Engineering, you will:

• Establish the technical vision for enterprise reliability engineering.
• Build and mentor a world-class Site Reliability Engineering organization.
• Drive engineering excellence through architecture, automation, observability, and production engineering.
• Influence enterprise engineering strategy across Product, Platform, Security, and Operations.
• Foster a culture of continuous learning, innovation, and measurable improvement.
• Serve as Omnicell’s executive authority on reliability engineering, production architecture, and cloud resilience.