The Director, Sales leads a team of sales professionals and directs the strategy, execution, and continuous improvement of sales operations. The Director participates with senior management to establish strategic plans and objectives that drive revenue growth, sales targets, and operational excellence. This position interacts with senior management, executives, coaches, and key stakeholders to ensure a seamless sales and client acquisition journey. The Director leads the sales team to solve complex business challenges, drive sales performance, and maximize business opportunities, and is accountable for actions that impact departmental performance and budget.
Key Skills for This Role
Microsoft 365CRM
Full Job Posting
Position Overview
The Director, Sales leads a team of sales professionals and directs the strategy, execution, and continuous improvement of sales operations. The Director participates with senior management to establish strategic plans and objectives that drive revenue growth, sales targets, and operational excellence. This position interacts with senior management, executives, coaches, and key stakeholders to ensure a seamless sales and client acquisition journey. The Director leads the sales team to solve complex business challenges, drive sales performance, and maximize business opportunities, and is accountable for actions that impact departmental performance and budget.
About Us
2026 & 2025 Best Places to Work (Glassdoor)
2026 & 2025 Best Place for Working Parents® (Best Place for Working Parents®)
2025 America's Most Admired Workplaces (Newsweek)
2025 Top Franchises for Women (Franchise Business Review)
2025 Best-Led Companies (Glassdoor)
Responsibilities
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Implements and executes sales initiatives, lead management processes, and productivity standards.
Collaborates with leadership, coaches, marketing, product, operations, and cross-functional stakeholders.
Analyzes, evaluates, assesses, and interprets sales performance, pipeline metrics, operational metrics, market trends, and business opportunities.
Team Leadership
Hires, trains, develops, mentors, and manages the performance of a team.
Leads a team of professionals, fostering a culture of accountability, collaboration, customer focus, and continuous improvement.
Establishes performance expectations, service standards, and key performance indicators for sales and client experience teams.
Conducts performance reviews and provides ongoing coaching and development opportunities.
Builds and develops high-performing teams capable of achieving sales, retention, and customer satisfaction objectives.
Budget Oversight
Oversees budget management for the department.
Allocates resources to support sales growth, client retention, and operational priorities.
Monitors departmental expenditures and evaluates return on investment for strategic initiatives.
Identifies opportunities to improve efficiency, increase profitability, and optimize resource utilization.
Operations Leadership
Develops and drives sales operations, business growth, and market expansion strategies aligned with organizational objectives.
Establishes strategic plans, objectives, and measures to support revenue growth and sales performance.
Makes final decisions on the implementation of sales processes, productivity standards, and growth initiatives.
Drives continuous improvements and initiatives to enhance lead acquisition, sales conversions, and representative performance.
Ensures operational effectiveness across sales functions.
Leads and directs complex initiatives that impact sales performance, pipeline management, and business growth.
Drives the execution of sales strategies and pipeline management processes to achieve revenue goals.
Ensures compliance with established sales standards, operational procedures, and organizational expectations.
Reviews sales, pipeline, and representative data, identifies trends, and translates insights into actionable strategies.
Analyzes performance metrics and generates actionable insights.
Evaluates industry trends, market dynamics, and business opportunities.
Oversees lead assignment, territory planning, pipeline monitoring, and customer acquisition programs.
Develops and implements sales pitch strategies, outreach frameworks, and engagement programs that strengthen prospect relationships.
Partners with marketing, product, coaching, and operations teams to ensure consistency in messaging, lead quality, and customer acquisition.
Identifies, analyzes, and mitigates risks that may impact sales targets, pipeline velocity, or business performance.
Qualifications
Minimum Requirements
Bachelor's degree. Four (4) years of relevant education and work experience may be substituted for degree
Minimum of twelve (12) years of progressive experience in sales, customer experience, client success, operations, business development, or related disciplines, including a minimum of five (5) years in a management role leading direct reports
Proven experience managing and developing high-performing teams
Advanced expertise in sales operations, client retention, and relationship management
Experience developing and implementing sales strategies, onboarding programs, and customer retention initiatives
Demonstrated success leading customer-facing teams and driving measurable business results
Strong analytical, problem-solving, and process improvement skills
Exceptional written and verbal communication skills
Proven ability to influence stakeholders and build strong relationships across all levels of an organization
Proficiency in Microsoft 365, CRM systems, and customer relationship management best practices
Preferred Requirements
Experience within real estate, coaching, consulting, franchise, or professional services industries
Experience leading enterprise sales, customer success, or client experience functions
Experience developing scalable customer engagement, onboarding, and retention programs
Experience with CRM administration, sales analytics, and operational reporting
Professional certifications in sales leadership, customer experience, project management, or related disciplines
Knowledge
Expert knowledge and expertise in related field
Advanced knowledge of industry developments, techniques, and trends
Familiarity with budget management and performance metrics
Advanced proficiency in Microsoft Office, including Excel, Word, and Outlook
Skills
Excellent leadership and team development skills
Excellent strategic, analytical, and critical thinking skills
Excellent project management, time management, and organizational skills
Excellent verbal, written, interpersonal, listening, and presentation communication skills
Excellent solution and service-oriented skills, with an emphasis on collaboration, problem solving, follow-through, and responsiveness
Excellent relationship building skills, with a proactive and service-oriented approach members
Abilities
Ability to effectively lead, develop, motivate, coach, and inspire a high functioning team
Ability to innovate and drive creative execution
Ability to drive results, establish KPIs, measure success, and optimize performance
Ability to interpret data, identify trends, and translate insights into actionable strategies
Ability to demonstrate a high degree of flexibility and adaptability, as well as effectively navigate shifting priorities
Ability to effectively and diplomatically influence and persuade, demonstrating collaboration and gaining buy-in from senior leadership and cross-functional teams
Ability to demonstrate visionary leadership and guide team toward long-term goals
Ability to address complex issues, make informed decisions quickly, and demonstrate good judgement and effective problem-solving
Ability to empathize with customer needs and provide strong customer service
Ability to demonstrate the highest level of integrity and ethics
Physical Requirements
Sitting
Keyboarding
Viewing computer monitor
About Keller Williams Realty, LLC
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