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Key skills for this role
Define and execute the company-wide quality engineering strategy.
Build and scale a high-performing global QA and Quality Engineering organization.
Establish quality standards, governance, metrics, and release readiness frameworks.
Drive a quality-first culture across Product, Engineering, and Delivery teams.
Lead the design and implementation of scalable automated testing frameworks.
Increase automation coverage across UI, API, integration, regression, and performance testing.
Define best practices for CI/CD quality gates and release validation.
Partner with Engineering to embed quality throughout the software development lifecycle.
Develop testing frameworks for AI-powered agents, workflows, prompts, and LLM-driven experiences.
Establish methodologies for evaluating accuracy, hallucinations, guardrails, safety, and reliability.
Drive automated evaluation strategies for AI agent behavior and customer outcomes.
Collaborate with Applied AI teams on model validation and production monitoring.
Ensure quality across APIs, integrations, workflows, web applications, and enterprise deployments.
Lead performance, scalability, reliability, and security testing initiatives.
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About the Company: Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at sca
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Improve defect prevention and root-cause analysis processes.
Establish production quality monitoring and feedback loops.
Define KPIs around release quality, defect leakage, automation coverage, customer-impacting incidents, and platform reliability.
Analyze trends and implement continuous improvement initiatives.
Drive operational excellence through data-driven decision-making.
Recruit, mentor, and develop QA managers, automation engineers, and quality engineers.
Build career frameworks and competency models for the quality organization.
Foster a culture of ownership, innovation, and continuous learning.
12+ years of experience in Software Quality Assurance, Quality Engineering, or Testing.
5+ years of leadership experience managing global QA organizations.
Experience leading quality functions within enterprise SaaS companies.
Strong background in test automation, CI/CD, and modern engineering practices.
Experience testing distributed systems, APIs, cloud-native applications, and enterprise integrations.
Proven track record of scaling quality organizations in high-growth environments.
Experience with AI, Generative AI, Conversational AI, Agentic AI, or Machine Learning products.
Experience designing testing strategies for LLM-based applications.
Familiarity with prompt evaluation, model validation, and AI quality metrics.
Experience working with enterprise customers and large-scale deployments.
Netomi is the enterprise agentic CX platform built for the world's most complex environments.
Visit company websiteJobs and hiring trendsFull-time
Senior · 12+ years experience
Remote
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