Director - Quality, Control & Benchmarking

The Quality and Control Leader will establish and own the risk, internal control, and quality framework for Aon’s Global Capability Centers as a new pillar within Business Excellence.

The role defines how GCC operations are controlled and assured — designing the control framework, setting quality standards and assurance routines across processes, and building the governance rhythm that gives onshore stakeholders, Risk, and Compliance confidence in delivery.

The Leader also owns the external certification agenda (e.g., ISO 9001, ISO 27001, SOC 1 / SOC 2) and represents the GCCs in internal audit, client due diligence, and regulatory reviews.

• Define and own the end-to-end risk and internal control framework for the GCCs — risk taxonomy, control library, RCSA methodology, and control testing calendar
• Establish enterprise-aligned quality standards, QA / QC sampling methodology, error taxonomy, and defect management routines across all in-scope processes
• Own the external certification and attestation agenda (e.g., ISO 9001, ISO 27001, SOC 1 / SOC 2), including readiness assessment, auditor management, and remediation closure
• Build the governance and assurance cadence — control effectiveness reporting, issue and action tracking, and escalation to GCC leadership, Risk, Compliance, and Internal Audit
• Lead and develop the pillar’s team of Senior SMEs; allocate coverage across solution lines and sites (e.g., India, Poland) and set the capability development agenda
• Partner with business excellence and transition teams to embed control and quality requirements into due diligence and go-live readiness, so new workstreams land controlled from day one

In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce.

At Aon, we believe a diverse workforce is an innovative workforce.

Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.

Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging them to take time to focus on themselves.

We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it!

Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential.

As a result, Aon colleagues are more connected, more relevant and more valued.

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