Consumption Metrics: Partner with R&D to design and maintain product usage dashboards, ensuring client usage data is accurate and actionable for CS, Sales and Product. Identify usage-based expansion and whitespace signals and operationalize them into CS/Sales workflows
Performance Reporting: Prepare regular reporting & presentations on business results & key trends to help the leadership team understand how we are tracking to our goals, where there is risk and where there are successes to be replicated - product-level ARR analysis, consumption, churn, renewal rate
Pendo Platform Ownership: Serve as a platform administrator for product usage analytics tools (e.g., Pendo), managing vendor relations, renewals, licensing and legal/PII compliance reviews
Data Strategy: Define and govern the framework for product tagging in collaboration with Product leadership (e.g., Pendo) to ensure consistency in usage data capture and actionable insights
Closed Loop Feedback: Feedback loop to R&D on GTM-led data signals around product - ARR, pipeline, client feedback, churn
Strategy & Alignment
Stakeholder Management: Act as a "trusted business partner" to Product leadership
Roadmap ROI: Enable tracking & measurement of roadmap return on investment (ROI), including ARR coverage and feature adoption curves
Product ARR Targets: Collaborate with leadership to set and monitor product-specific revenue targets based on historical trending and expansion analysis
Prioritization Signals: Build a structured process for capturing and synthesizing field feedback (win/loss, CS escalations, sales objections, support tickets) into a prioritized input for Product
Cross-Functional Collaboration: Build peer support and strong inter-company relationships with other key leaders and partner with them on various projects and initiatives
Operational GTM Readiness
Process & Solution Building: Establish and evolve key business processes and cross-functional handoffs to drive efficiency & build for future growth. Act as the intermediary with GTM & R&D teams to help translate initiatives into actionable solutions/processes that fit into existing infrastructure
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Tool & Data Enablement: Partner with Ops & Enablement to ensure the field has the technical tools and "just-in-time" insights needed for execution
Systems Alignment: Maintain & evolve alignment between JIRA & GTM-facing tools/data to ensure engineering efforts are directly linked to revenue outcomes
Client Commitments: Establish tracking/reporting for feature requests & roadmap commitments made to clients/prospects & ensure a single source of truth across Product & GTM teams
Preferred Qualifications
7+ years experience in Product Operations, Revenue Operations, Sales/CS Operations or Product Mgmt, with at least 2+ years in a leadership or “own the function” individual contributor capacity
Mature understanding of GTM + client-facing SaaS strategies with experience translating them into system and process requirements that deliver lasting business impact
Comfortable being the connective tissue between Product and GTM teams & the ability to translate fluently in both directions - with experience operationalizing impactful system and process requirements that work for both teams
Experience at a B2B SaaS company in the growth stage; comfort with the ambiguity and resourcing constraints of that stage
Track record of building processes from scratch; this is not a role where the playbook already exists
Strong written and verbal communication skills, and experience as a strategic business partner
Bachelor's degree or equivalent work experience
Ontic Benefits & Perks
Competitive Salary
Medical, Vision & Dental Benefits
401k
Stock Options
HSA Contribution
Learning Stipend
Flexible PTO Policy
Quarterly company ME (mental escape) days
Generous Parental Leave policy
Home Office Stipend
Mobile Phone Reimbursement
Home Internet Reimbursement for Remote Employees
Anniversary & Milestone Celebrations
Ontic is an equal-opportunity employer. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable law.
All Ontic employees are expected to understand and adhere to all Ontic Security and Privacy related policies in order to protect Ontic data and our clients data.
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Ontic we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Ontic prioritizes the full inclusion of qualified individuals, providing necessary accommodations for those with disabilities to perform essential job functions. If you need assistance during the application or interview process or job tasks, please contact us at recruitment@ontic.co or call (512) 572-7400
About Ontic
Aerospace & Defense
Ontic is a leading OEM for established certified aircraft parts giving the aerospace and defense industry a reliable source for legacy components and aftermarket support.
