Director, Product Design

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

We're a tight-knit team of product designers, researchers, and content designers working closely with engineers and product managers to research, explore, and iterate on well-crafted user experiences that are innovative, engaging, and delightful. We collaborate regularly through design critiques, work sessions, and presentations to inspire and influence the direction of the product and company as a whole.

“What I love most about the Thumbtack Design team is the mix of impactful work and career growth in a low-ego, supportive environment .”

Jaclyn — Jaclyn

At Thumbtack, we're building the most trusted way for people to care for their homes. Delivering on that promise means meeting homeowners at every doorway into our product — from the partners who bring them to Thumbtack to the experiences that keep them coming back. Our Demand Partnerships and Demand Gen teams sit at the front of that mission: Demand Partnerships builds the strategic relationships — retail and OEM platforms like Lowe's, GenAI platforms like OpenAI and Gemini, and new verticals like real estate and property management — that create new entry points into Thumbtack, while Demand Gen owns the acquisition, lifecycle, and experience-led growth work that turns demand into lasting engagement.

We're looking for a Director of Product Design to lead design across the Demand Partnerships and Demand Gen pillar. This is a senior leadership role responsible for setting vision, elevating craft, and driving strategy across multiple teams spanning partner-facing and homeowner-facing experiences. You'll build strong cross-functional partnerships with Business Development, Marketing, and Engineering leadership, and lead a high-performing design organization to deliver impactful, user-centered experiences at scale.

Lead and scale Product Design across the Demand Partnerships and Demand Gen pillar, overseeing multiple teams and designers

Define and drive a clear, compelling vision and north star that guides product and experience decisions

Mentor and develop the skills, talents, and careers of the designers on your team, coaching them to success and impact

Partner with Product, Engineering, Research, and Data leaders (as well as cross-functional partners in Business Development and Marketing) to shape strategy and drive business impact

Ensure consistent delivery of high-quality, user-centered design solutions across teams

Establish effective team processes, operating models, and org design to scale design impact

Champion user-centered thinking and integrate research and data into decision-making

10+ years of experience managing product designers, including senior-level talent and/or managers

Proven track record of driving product vision and strategy across complex, cross-functional environments

Craft and Systems Thinking: a high bar for visual, interaction, and systems thinking across experiences, and ability to raise quality through teams rather than individual contribution

Exceptional cross-functional leadership and influence at senior and executive levels

Experience building and scaling high-performing design teams and inclusive team cultures

Deep commitment to user-centered design, with strong partnership with Research and Data

Experience leading product design for growth and/or demand-generation experiences, with a track record of improving acquisition, conversion, activation, and/or retention through experimentation, data, and user insight

$600B+ — opportunity in Thumbtack’s market home services

4.5M+ — customers in past 12 months

100M — projects started on Thumbtack

15M — 5-star reviews

$3.2B — valuation (as of June 2021)

In addition to our virtual-first model, we offer:

Recharge with PTO, in addition to 20 company-wide holidays each year, including a week-long end-of-year shutdown.

$1,000 USD/$1,400 CAD annual stipend for professional development, self care, office set-up and more. We also provide cell phone and Wi-Fi reimbursements.

All parents receive up to 12 weeks of paid parental leave, and birthing parents receive 8 additional weeks, for a total of 20 weeks of 100% paid parental leave (US & CAN).

12 coaching sessions and 12 therapy sessions for yourself and your dependents. We also offer one-on-one financial guidance from a financial wellness provider.

$450 USD/CAD quarterly stipend to book a pro on Thumbtack for virtual or in-person services — anything from home care services to planning a child’s birthday party and beyond.

Claude Enterprise (Claude.ai, Claude Code, Cowork, Claude Desktop, Ask Thumbtack), OpenAI Enterprise ChatGPT & Codex, Cursor, Gemini Enterprise, Granola, Coda AI, Zoom AI Companion, Linear, and more. *Access varies based on location, team, and role.