Director, Product Analytics & Insights

Your experience may include:

• 8+ years in product analytics (or 3+ years in product/product analytics and 5+ years in business intelligence or data science roles), with at least 5 years in a leadership capacity
• Track record building high-performing product analytics teams with demonstrable impact on company strategy
• Deep, hands-on expertise with Pendo. This is non-negotiable. You should be able to design tagging strategies, build guides, configure funnels, and architect Pendo at scale across multiple products
• Strong working knowledge of SQL and BigQuery. Proficiency in Tableau for visualization and storytelling. Familiarity with data prep tools like Alteryx is a plus
• You don't need to be a data engineer, but you need to speak the language well enough to write instrumentation specs, discuss event models and schemas, and partner with data platform teams on pipeline decisions
• Experience building self-serve analytics capabilities for product teams, not just producing reports on request
• A genuine orientation toward product strategy. You see analytics as an input to what we build, not just a measure of what we built
• B2B SaaS experience, ideally in a complex, multi-product environment
• You've built AI-powered analytics workflows, agents, or projects that moved past experimentation into real use and impact, and you're energized by the idea of pushing what's possible

You may have other skills or credentials, including:

• Experience building a product analytics function from scratch rather than inheriting one
• Comfort working alongside commercial and engineering analytics teams and translating product metrics into language those audiences care about
• Experience in insurance, financial services, or other vertical software (not required, but you'll ramp faster)
• Prior experience within a Product Operations function or embedded with a product organization

We know that talent comes from all backgrounds and experience levels.

We encourage military members and their spouses as well as candidates without a degree or a background in tech to apply!

When You Join Team Applied, You Can Expect:

A culture that values who you are and recognizes that you aren’t just an employee; you are a teammate, and you matter.

We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.

We flex our time together , collaborating remotely and in-person to empower our teams to work in the ways that work best for them.

A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:

• Medical, Dental, and Vision Coverage
• Holiday and Vacation Time

• A Bonus Day for Your Birthday

Learn more about the people behind our products at https://www1.appliedsystems.com/en-ca/about-us/jobs/

This position requires the employee to reside and work from one of the following provinces: Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, PEI, Saskatchewan.

Our candidates’ personal information and online safety are top of mind for us.

At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal.

Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers.

We leverage AI tools to streamline parts of our recruitment workflow (such as resume parsing and interview scheduling).

However, candidate screening, interviews, and final decisions are conducted by real humans.

Applied Systems is proud to be an Equal Employment Opportunity Employer.

Diversity and Inclusion is a business imperative and is a part of building our brand and reputation.

At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.

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