The Director, Process Excellence & Automation is responsible for leading DUCA’s Centre of Excellence and driving continuous process improvement initiatives across the organization. This role will define and execute on DUCA’s process improvement and automation journey. The Director will partner with a broad network of internal and external stakeholders to identify, prioritize and implement process improvements that enhance operational efficiency and employee and Member experience.
The Director, Process Excellence & Automation is responsible for leading DUCA’s Centre of Excellence and driving continuous process improvement initiatives across the organization. This role will define and execute on DUCA’s process improvement and automation journey. The Director will partner with a broad network of internal and external stakeholders to identify, prioritize and implement process improvements that enhance operational efficiency and employee and Member experience.
Key Accountabilities & Duties
Develop processes and lead automation initiatives to drive business goals, objectives, and programs by analyzing data, assessing current performance baselines, identifying gaps, opportunities, and improvement solutions.
Act as a transformation champion and thought leader with an understanding of business operations and automation industry trends, and emerging technologies such as Artificial Intelligence (AI).
Establish and lead DUCA’s Center of Excellence by providing education, best practices, standards, and resources to deliver a successful program, including monitoring program performance metrics.
Manage the Process Center of Excellence (CoE) intake process, prioritizing requests and implementing opportunities for process improvement, automation, and AI.
Recommend applications, tools, and custom development opportunities to support DUCA’s automation needs.
Lead improvement efforts in collaboration with process owners to identify process improvement, automation and AI opportunities including requirements gathering, design, development, testing, deployment and support of automation solutions.
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Proactively partner with business leaders and process owners to develop operational strategies that simplify processes; provide guidance on company policies, practices and procedures; and ensure appropriate controls, tools, and materials are in place to support adoption of process improvement initiatives.
Develop strategies and recommendations for process excellence and automation projects, including business benefits, costs, implementation approaches, training plans, and project management from pilot through implementation stage to enable sustainable business processes.
Facilitate training and workshops, assess organizational readiness for change, manage stakeholder expectations, and provide consultation to target business groups to support the successful adoption of process improvement initiatives.
Manage project portfolio and prioritize deliverables as determined by business needs.
Lead change agent in the implementation of Lean across DUCA including establishing standards, metrics, employee training, kaizen workshops, value stream management and after-action reviews.
Manage all forms internal or member-facing within DUCA using MS forms and Adobe.
Occupational Experience & Education Requirements
University degree preferably in Business Administration or related field, MBA considered an asset
5+ years of experience of leading process excellence and automation teams
5+ years of experience managing large and medium scale transformational projects in complex environments
3 - 5 years’ people management experience
Experience assembling and managing cross-functional teams
Proven track record of driving change through influence and leading cross-functional teams through ambiguity
Prior experience of setting up a Centre of Excellence for Lean or process automation
Experience developing and implementing RPA solutions
Experience in thought leadership and championing the implementation of new ideas
Demonstrated experience in Lean Six Sigma, LSS Black Belt considered an asset
Other complimentary CI Certifications such as Scrum, PMP, Change Management, etc. considered an asset
Previous experience of using automation tools such as Blue Prism, UI path, Power automate is an added advantage
Knowledge, Skills & Attributes
Excellent verbal, written, and interpersonal communication skills
Superior ability to synthesize diverse and complex information and data
Excellent people skills, to enable long-lasting working relationships, both within DUCA and across the business ecosystem
Proficient in Visio, Word, Excel and PowerPoint; familiarity with Microsoft Project considered an asset
Independent and highly motivated
Strong influencing and negotiating skills sufficient to shape thinking and decisions while responding to underlying concerns or multiple interests
Excellent analytical ability, organizational, problem solving, and leadership skills
Demonstrated ability to collaborate, build relationships, train, and develop along with and other people management skills
Thorough knowledge of Lean and Continuous Improvement Techniques, Systems and Processes
Working Conditions
Normal office environment
Department: Operations
Primary Location
Corporate Office
Employment Status: Full-Time
Hours per Week: 38
Salary
The annual salary range for this position is $102,250 to $127,813. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. This position may be eligible for discretionary bonuses.
Number of Existing Vacancies: 1
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Our hiring process includes AI screening for keywords and minimum qualifications. Talent Acquisition Partners review all results.
Qualified applicants are encouraged to submit their application. Applications must include a resume.
We thank all applicants but only those considered for an interview will be contacted.
About DUCA Financial Services Credit Union Ltd.
Banking379 employeesFounded 1954
Member-owned Canadian credit union providing personal and business banking, lending, wealth management, and foreign-exchange services in Ontario.
