Director, Process Excellence & Automation

Role overview

Key accountabilities

• Analyze data and performance baselines to identify process gaps, opportunities, and improvement solutions.
• Establish Centre of Excellence education, standards, best practices, resources, and performance metrics.
• Manage intake and prioritize process improvement, automation, and AI opportunities.
• Lead requirements, design, development, testing, deployment, and support for automation solutions.
• Develop project strategies covering benefits, costs, implementation, training, and project management.
• Facilitate training and workshops, assess readiness, manage expectations, and support adoption.
• Manage the project portfolio and prioritize deliverables according to business needs.
• Lead Lean implementation through standards, metrics, training, kaizen workshops, value stream management, and after-action reviews.
• Manage internal and member-facing forms using Microsoft Forms and Adobe.

Experience and education

• A university degree is preferred, ideally in Business Administration or a related field; an MBA is an asset.
• 5+ years leading process excellence and automation teams.
• 5+ years managing transformational projects in complex environments.
• 3–5 years of people management experience.
• Experience assembling cross-functional teams, leading through ambiguity, and establishing a Lean or process automation Centre of Excellence.
• Experience developing and implementing RPA solutions and championing new ideas.
• Lean Six Sigma, LSS Black Belt, Scrum, PMP, or Change Management certifications are assets.
• Blue Prism, UiPath, or Power Automate experience is an advantage.
• Proficiency in Visio, Word, Excel, and PowerPoint is required; Microsoft Project familiarity is an asset.

Knowledge and attributes

• Excellent verbal, written, and interpersonal communication skills.
• Strong ability to synthesize complex information and data.
• Strong influencing, negotiating, analytical, organizational, problem-solving, leadership, collaboration, training, and people management skills.
• Thorough knowledge of Lean and continuous improvement techniques, systems, and processes.

Working conditions

• The posting lists a normal office environment and identifies the Corporate Office as the primary location.

Employment and compensation

• Employment status is Full-Time with 38 hours per week.
• Annual salary is CAD 102,250 to CAD 127,813, with possible discretionary bonuses.