Director, Operations, Pathways & Service Design

Develop and enhance operational reporting, dashboards, and performance metrics.

Monitor key indicators including service levels, turnaround times, productivity, utilization, case aging, and provider performance.

Analyze trends and identify operational risks, bottlenecks, and improvement opportunities.

Translate data into actionable recommendations for leadership.

Support executive reporting and operational decision-making.

Review existing workflows and identify opportunities to simplify, standardize, automate, and improve processes.

Reduce administrative burden and eliminate inefficiencies across programs.

Lead continuous improvement initiatives focused on quality, productivity, and employee experience.

Support change management initiatives and ensure adoption of new processes and tools.

Develop scalable operational pathways that support future growth.

Partner with technology and product teams to improve operational systems and workflows.

Identify opportunities to leverage automation, reporting tools, case management systems, and client-facing platforms.

Translate operational challenges into business requirements for system enhancements.

Support implementation, testing, optimization, training, and adoption efforts.

Identify opportunities for cost savings, productivity gains, margin improvement, and revenue protection.

Monitor operational drivers impacting financial performance.

Partner with Finance and business leaders to evaluate staffing models, profitability, utilization, and service costs.

Support business cases for operational investments and system enhancements.

Work closely with clinical leadership, operations teams, finance, product, technology, sales, and executive leadership.

Support client-facing teams with operational insights and service improvement initiatives.

Ensure new services, workflows, and client requirements can be operationalized effectively and at scale.

Success will be measured by the ability to:

Improve operational efficiency and service delivery performance.

Strengthen reporting accuracy, visibility, and decision-making.

Reduce workflow bottlenecks and service-level misses.

Improve scalability across healthcare service programs.

Identify and implement cost-saving and margin-improving initiatives.

Support employee, client, and patient satisfaction.

Deliver measurable operational improvements across the organization.

Operational Leadership

Process Improvement

Service Design

Data-Driven Decision Making

Systems Thinking

Financial Acumen

Change Management

Strategic Planning

Cross-Functional Collaboration

Executive Communication

Accountability & Execution

The ideal candidate is someone who can quickly understand how work is performed, identify operational challenges, and implement practical solutions that improve outcomes. They are comfortable analyzing data, partnering with frontline teams, redesigning workflows, and leveraging technology to create more efficient and scalable operations.

They bring a balance of operational discipline, analytical thinking, business acumen, and people leadership. Most importantly, they are energized by solving complex problems and driving meaningful change in healthcare service delivery.

We thank everyone who is interested in our role. We'll reach out to candidates directly if we are interested in moving forward.

Kii Health is an equal opportunity employer. We do not discriminate on the basis of race, ancestry, religion, color, national origin, gender, sexual orientation, gender orientation or expression, political belief, age, marital status, or disability status.

Kii Health is also committed to fostering a culture of belonging, which includes ensuring an accessible work environment and employment practices. If you require an accommodation in completing any pre-employment assessments or applications, interviewing or otherwise participating in the recruitment process, please email recruiting@kiihealth.ca .

Kii Health delivers integrated healthcare and workforce solutions across Canada and the United States. Through a national network of healthcare professionals and technology-enabled service delivery, we support organizations and their employees through Mental Health Services, Occupational Health, Disability Management, Workers' Compensation Management, Remote Patient Monitoring, Independent Medical Assessments, and related health services.

Our teams are committed to delivering exceptional service, measurable outcomes, and innovative solutions that improve health outcomes, employee well-being, and workplace productivity.