Director - Operations & Event Delivery
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Key skills for this role
About the Role
Qiddiya Investment Company is seeking a Director of Operations & Event Delivery to lead planning and execution of event operations at the Cultural and Heritage program in Riyadh. The role involves managing logistics, site readiness, HSE, guest experience, and vendor operations for large-scale events.
Key Skills for This Role
Responsibilities
- Lead end to end planning and execution of all event operations across Cultural and Heritage program, including the Festival and year round programming
- Translate programming, marketing, and commercial plans into detailed operational delivery models
- Develop and manage event operations plans, schedules, and resource requirements
- Lead planning and execution of logistics, site readiness, and event overlay (temporary infrastructure, structures, utilities, and services)
- Establish and enforce HSE and security frameworks across all operations, oversee crowd management planning, emergency response, and incident management protocols
- Ensure delivery of a high quality, safe, and seamless visitor experience across all touchpoints
- Oversee management of all operational vendors, contractors, and service providers
- Coordinate closely with Asset & Site Management on facilities, maintenance, and infrastructure readiness
Requirements
- 12–15+ years of experience, with a significant portion in leadership roles overseeing large scale operations and event delivery
- Proven experience in planning and delivering large scale events, festivals, or destination operations with high visitor volumes
- Experience in managing complex, multi site or multi zone environments involving diverse activities and stakeholders
- Strong experience in crowd management, HSE, and security operations within large public events
- Strong experience in operational planning and logistics, including transport, access, and site movement
- Demonstrated ability to operate in high pressure, real time environments with critical decision making responsibilities
- Ability to manage and coordinate with government authorities, regulatory bodies, and security agencies
- Experience in pre opening and activation phases of large scale venues, events, or destinations (preferred)
Full Job Posting
Role Purpose
- Lead the planning and execution of all event operations and site wide delivery at Cultural and Heritage program, ensuring safe, efficient, and high quality delivery of cultural programming, guest experience, and large scale event operations in alignment with asset objectives.
Key Responsibilities
- Event Operations Planning & Delivery: Lead end to end planning and execution of all event operations across Cultural and Heritage program, including the Festival and year round programming. Translate programming, marketing, and commercial plans into detailed operational delivery models. Develop and
- Logistics, Site Readiness & Overlay: Lead planning and execution of logistics, site readiness, and event overlay (temporary infrastructure, structures, utilities, and services). Ensure readiness of all operational infrastructure prior to opening and across event cycles. Oversee site setup, dismantli
- Health, Safety & Security (HSE): Establish and enforce HSE and security frameworks across all operations. Oversee crowd management planning, emergency response, and incident management protocols. Ensure compliance with regulatory and authority requirements. Coordinate with security agencies and gove
- Guest Experience & On Ground Delivery: Ensure delivery of a high quality, safe, and seamless visitor experience across all touchpoints. Oversee guest flow, queue management, accessibility, and service standards. Monitor on ground performance and address operational issues in real time.
- Vendor & Operator Management: Oversee management of all operational vendors, contractors, and service providers. Ensure vendor performance meets operational, safety, and service standards. Coordinate with procurement and contract management functions.
- Cross Functional Integration & Feasibility: Lead operational feasibility assessment of programming, commercial, and marketing initiatives. Ensure alignment between programming requirements and operational capabilities. Work closely with Programming, Commercial, and Marketing teams.
- Asset & Site Coordination: Coordinate closely with Asset & Site Management on facilities, maintenance, and infrastructure readiness. Ensure operational alignment with permanent and temporary asset requirements. Support long term planning of site usage and capacity.
- Asset Management & Group Alignment: Align operational plans with Asset Management direction and performance expectations. Coordinate with Qiddiya Group functions and external authorities where required. Provide operational input into planning, budgeting, and performance reviews.
- Performance Monitoring & Continuous Improvement: Define and track operational KPIs including service levels, efficiency, and safety. Monitor performance during events and identify improvement opportunities. Implement continuous improvement initiatives across operations.
Required Skills & Competencies
- Strong experience in large scale event operations and delivery.
- Ability to manage complex logistics and site operations.
- Strong knowledge of crowd management and HSE standards.
- Ability to operate in high pressure, fast paced environments.
- Cross functional coordination and execution capability.
- 12–15+ years of experience, with a significant portion in leadership roles overseeing large scale operations and event delivery.
- Proven experience in planning and delivering large scale events, festivals, or destination operations with high visitor volumes.
- Proven experience in managing complex, multi site or multi zone environments involving diverse activities and stakeholders.
- Proven experience in leading end to end event operations, including planning, logistics, site readiness, and live delivery.
- Strong experience in crowd management, HSE, and security operations within large public events.
- Strong experience in operational planning and logistics, including transport, access, and site movement.
- Strong experience in vendor and contractor management across multiple service lines.
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