Director of Technical Implementation, EMEA

Key Responsibilities

• Lead and unify all Technical Implementation teams across EMEA under a single functional structure, ensuring consistent standards and execution.
• Define and enforce technical implementation best practices, governance, and quality frameworks across all projects.
• Maintain strong alignment with country leadership, ensuring technical delivery supports each country in achieving its annual project targets while applying regional synergies and continuous improvements.
• Drive cross-country collaboration and resource optimization, enabling flexible deployment of technical expertise across the region.
• Own regional technical capacity planning, forecasting, and utilization, leveraging data and AI-driven insights.
• Oversee partner strategy and execution, including onboarding, performance management, and management alignment.
• Embed and scale the AI-powered ARIES methodology across all technical delivery activities.
• Establish and monitor KPIs related to delivery quality, efficiency, resource utilization, and partner performance.
• Support country Professional Services Directors in achieving project success, while maintaining strong technical oversight.
• Lead continuous improvement initiatives, including reusable assets, automation, and standardization of deliverables.
• Act as a senior stakeholder in customer engagements, supporting critical projects and ensuring delivery excellence.

Qualifications

• 10+ years of experience in technical delivery, implementation, or professional services leadership.
• Proven track record managing large-scale, complex, multi-country implementation programs.
• Strong background in healthcare IT or enterprise software implementation environments.
• Deep understanding of technical architectures, integration, and data platforms.
• Experience with resource management, forecasting, and operational optimization at scale.
• Demonstrated ability to lead organizational transformation and drive standardization.
• Strong leadership and stakeholder management skills in a matrix environment.
• Experience working with partners and external delivery ecosystems.
• Strategic mindset with the ability to translate vision into execution.
• Ability to travel internationally 60% of the time.

Education and Training

Key Success Factors

About InterSystems