Director of Technical Implementation, EMEA

Job summary

Key responsibilities

• Lead and unify Technical Implementation teams across EMEA under a single functional structure.
• Define technical implementation best practices, governance, and quality frameworks.
• Align technical delivery with country leadership and annual project targets.
• Drive cross-country collaboration, resource optimization, and flexible deployment of expertise.
• Own regional capacity planning, forecasting, and utilization using data and AI-driven insights.
• Oversee partner onboarding, performance management, and alignment.
• Scale the AI-powered ARIES methodology across technical delivery activities.
• Establish KPIs for delivery quality, efficiency, utilization, and partner performance.
• Support country Professional Services Directors and oversee critical customer projects.
• Lead reusable assets, automation, standardization, and continuous improvement.

Qualifications

• At least 10 years of experience in technical delivery, implementation, or professional services leadership.
• Experience managing large-scale, complex, multi-country implementation programs.
• Strong background in healthcare IT or enterprise software implementation.
• Deep understanding of technical architectures, integration, and data platforms.
• Experience with resource management, forecasting, and operational optimization at scale.
• Ability to lead organizational transformation and standardization.
• Strong leadership and stakeholder management skills in a matrix environment.
• Experience with partners and external delivery ecosystems.
• Strategic ability to translate vision into execution.
• Ability to travel internationally 60% of the time.

Education and training

• Relevant university technical degree.
• Proficiency in English.

Technical and leadership capabilities

• Technical delivery leadership across healthcare IT and enterprise software environments.
• Technical architecture, integration, and data platform expertise.
• Resource management, forecasting, utilization management, and operational optimization.
• Governance, quality frameworks, KPI management, and standardization.
• AI-driven implementation practices, including the ARIES methodology.
• Partner strategy, stakeholder management, and organizational transformation.

Work location and travel

• The listed work location is Dubai.
• The role requires international travel 60% of the time.

Key success factors