Director of Operations - DMC
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
A major developer and operator of a large-scale destination is seeking an Executive Director of Operations to lead all guest-facing operations. You will own the end-to-end guest journey across transport, hospitality, and experiences, ensuring seamless service delivery.
Key Skills for This Role
Responsibilities
- Lead and implement the overall operations strategy across guest operations and experience.
- Own the full guest journey — arrivals, transfers, accommodation coordination, activities, and service delivery.
- Establish and drive KPIs, SOPs, and performance standards across all touchpoints.
- Oversee guest experience functions including bookings, concierge style services, and satisfaction monitoring.
- Manage on ground operations, ensuring rapid resolution of issues and complaints.
- Coordinate with transport, hospitality, and service partners to ensure seamless delivery.
- Drive continuous improvement through guest feedback and operational data.
- Lead budget management and operational reporting to senior leadership.
- Build, lead, and develop a high performing operations team.
- Drive a culture focused on service excellence and accountability.
- Oversee workforce planning, staffing, and operational readiness.
Requirements
- 12+ years’ experience in hospitality, tourism, or large scale guest operations.
- Proven track record in a senior leadership / GM level role.
- Experience in luxury or premium environments preferred.
- Strong capability in multi stakeholder coordination and operational delivery.
- Demonstrated ability to implement SOPs, frameworks, and performance systems.
- High emotional intelligence with experience managing complex guest scenarios.
Full Job Posting
Role Overview
- Director Operations DMC (Guest Experience & Destination Operations) for a large scale, high profile destination.
- Take full ownership of the end to end guest journey across a complex, multi asset environment spanning transport, hospitality, experiences, and service delivery.
- Act as the senior operational authority on the ground, responsible for delivering a seamless, high quality guest experience.
Key Responsibilities
- Lead and implement the overall operations strategy across guest operations and experience.
- Own the full guest journey — arrivals, transfers, accommodation coordination, activities, and service delivery.
- Establish and drive KPIs, SOPs, and performance standards across all touchpoints.
- Oversee guest experience functions including bookings, concierge style services, and satisfaction monitoring.
- Manage on ground operations, ensuring rapid resolution of issues and complaints.
- Coordinate with transport, hospitality, and service partners to ensure seamless delivery.
- Drive continuous improvement through guest feedback and operational data.
- Lead budget management and operational reporting to senior leadership.
- Build, lead, and develop a high performing operations team.
- Drive a culture focused on service excellence and accountability.
- Oversee workforce planning, staffing, and operational readiness.
Key Requirements
- 12+ years’ experience in hospitality, tourism, or large scale guest operations.
- Proven track record in a senior leadership / GM level role.
- Experience in luxury or premium environments preferred.
- Strong capability in multi stakeholder coordination and operational delivery.
- Demonstrated ability to implement SOPs, frameworks, and performance systems.
- High emotional intelligence with experience managing complex guest scenarios.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Digby Morris Executive Search & Talent Acquisition
Executive Director of Development (Hospitality)
Dubai, UAE
A world-class master-planned destination developer is seeking an Executive Director of Hospitality Development to lead the development strategy across a portfolio of luxury hospitality assets. The role involves shaping i
Executive Director – Hospitality Design & Architecture (Riyadh based)
Dubai, UAE
A major master-planned developer seeks an Executive Director – Hospitality Design & Architecture to lead design strategy and delivery for luxury hotels and resorts. The role requires extensive experience in hospitality a
Senior Asset Manager (Hospitality)
Dubai, UAE
A leading mixed-use developer is seeking a Senior Manager – Asset Management to oversee the financial and operational performance of a portfolio of hospitality and real estate assets in Riyadh. The role involves financia
Senior MEP Quantity Surveyor - Airport Project - Rwanda
Dubai, UAE
Digby Morris is recruiting a Senior MEP Quantity Surveyor for a major airport project in Kigali, Rwanda. The role involves commercial management of MEP works, including cost planning, contract administration, and stakeho
Electrical Project Engineer (Substations)
Jeddah, KSA
We are seeking a Substation Project Engineer to manage high-voltage substation packages for a CCGT IPP project in Saudi Arabia. The role involves reviewing subcontractor proposals, ensuring compliance with specifications
MEP Construction Manager - Rail Project
Abu Dhabi, UAE
UAE Rail Project | Abu Dhabi, UAE • MEP Construction Manager A leading international engineering and infrastructure contractor is seeking an experienced MEP Construction Manager to support delivery of one of the Middle E
Construction Director & Manager Positions (MEP/Civils) - Rail Project
Abu Dhabi, UAE
UAE Rail Project | Abu Dhabi, UAE • Construction Director • Civils & Roads Construction Manager • MEP Construction Manager A leading international engineering and infrastructure contractor is seeking senior construction
Legal Associate Director (Construction)
Abu Dhabi, UAE
Associate Director – Construction Legal Master Planned Developer - Client-side Role Location: Abu Dhabi, UAE Overview A significant UAE-based master planned developer is seeking an Associate Director – Construction Legal
Executive Director of Development (Hospitality)
Dubai, UAE
Executive Director – Hospitality Design & Architecture (Riyadh based)
Dubai, UAE
Senior Asset Manager (Hospitality)
Dubai, UAE
Senior MEP Quantity Surveyor - Airport Project - Rwanda
Dubai, UAE
Electrical Project Engineer (Substations)
Jeddah, KSA
MEP Construction Manager - Rail Project
Abu Dhabi, UAE
Construction Director & Manager Positions (MEP/Civils) - Rail Project
Abu Dhabi, UAE
Legal Associate Director (Construction)
Abu Dhabi, UAE