Director Of Operations & Commercial Strategy

Location: Dubai, UAE

Working alongside: General Manager

Role Overview

1. Revenue & Business Performance

• Drive and ensure achievement of monthly revenue targets (minimum AED 2M)
• Work closely with sales, marketing, and business development teams to define and distribute targets
• Actively contribute to business development, partnerships, and client acquisition
• Identify and develop new revenue streams across consultancy, workshops, retail, and events

2. Operational Leadership

• Oversee day-to-day operations across all departments
• Ensure alignment between teams, with clear communication and accountability
• Work in close collaboration with the General Manager to maintain continuity in organisational knowledge and culture
• Act as the central point of coordination across department heads

3. Systems & Process Management

• Enforce structured workflows and reporting systems, including the use of Zoho
• Ensure all projects, approvals, and communications are properly documented and traceable
• Build operational clarity across sales, project delivery, and financial reporting
• Eliminate reliance on informal or undocumented processes

4. Project & Delivery Oversight

• Maintain visibility across all consultancy and internal projects
• Support proposal development, pricing, and resource allocation to ensure profitability
• Work closely with the Project Manager and design teams to ensure timely and high-quality delivery
• Resolve operational challenges that impact delivery or client satisfaction

5. Client & Stakeholder Engagement

• Represent Tashkeel and Tasmeem Tashkeel in high-level client interactions
• Engage with government entities such as Dubai Culture, corporate clients, and private stakeholders
• Lead or support presentations, proposals, and negotiations
• Ensure all external engagement reflects the organisation’s positioning and standards

6. Team Leadership & Culture

• Lead department heads across operations, design, sales, and administration
• Build a performance-driven yet collaborative working environment
• Ensure teams are aligned with business goals and operating with accountability
• Identify gaps in performance, structure, and resourcing, and take corrective action

Candidate Background

• We are specifically seeking candidates with a background in:
• Creative consultancies or design studios
• Multidisciplinary practices handling projects from concept through to production and delivery
• The ideal candidate will have:
• 10–15+ years of relevant experience
• Proven experience managing end-to-end project lifecycles
• A strong track record of driving revenue within a creative environment
• Experience leading cross-functional teams including design, operations, and business development

Core Competencies

• Strong commercial awareness and ability to translate creative work into revenue
• Operational discipline with experience in systems, workflows, and reporting
• Confident client-facing presence with high-level stakeholders
• Ability to balance creative sensitivity with business performance
• High level of organisation, accountability, and attention to detail

Personality Profile

• Structured, calm, and decisive
• Commercially minded without compromising brand integrity
• Collaborative leader who can work effectively alongside senior management
• Solutions-oriented with a strong sense of ownership and accountability

Base Salary

Performance-Based Incentive

• Achievement of monthly revenue targets contributes to eligibility for annual performance incentives
• At year-end, a bonus pool is calculated based on overall profitability
• Bonus distribution is managed by the accounts team and allocated based on:
• Project performance
• Individual contribution to revenue generation and delivery
• Level of involvement across successfully executed work
• This structure rewards both individual impact and team performance, aligning operational leadership with business growth.

Position Summary