Director Of IT- Emirati
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Key skills for this role
About the Role
DICETEK LLC is seeking a Director of IT (Emirati) in Dubai to lead digital business development, manage service delivery channels, and develop strategic plans for government services.
Key Skills for This Role
Responsibilities
- Preparing strategic and operational plans for government services and service delivery channels
- Managing the department's organizational units, monitoring their performance, and preparing reports
- Developing and improving services provided through various service channels to ensure superior customer experience
- Strengthening relationships with external partners to establish strategic partnerships
- Developing and motivating internal partners, and managing change to ensure efficiency and effectiveness
- Leading, directing, reviewing, and approving work procedures, methods, performance indicators, and quality standards
Requirements
- Preparing strategic and operational plans for government services and service delivery channels
- Managing the department's organizational units, monitoring their performance, and preparing reports
- Developing and improving services through various service channels to ensure superior customer experience
- Strengthening relationships with external partners to establish strategic partnerships
- Leading, directing, reviewing, and approving work procedures, methods, performance indicators, and quality standards
Full Job Posting
Key Responsibilities
- Preparing strategic and operational plans for government services and service delivery channels within the ministry, in line with the UAE Government Services Strategy and federal policies supporting digital transformation, and implementing them after approval.
- Managing the department's organizational units, monitoring their performance, and preparing reports to prevent duplication of objectives and tasks.
- Preparing a proposed strategic and operational plan for the department, developing performance indicators, and working to achieve them.
- Developing and improving services provided through various service channels to ensure a superior customer experience and enhance the quality, efficiency, and competitiveness of government services.
- Strengthening relationships with external partners to establish strategic partnerships.
- Developing and motivating internal partners, and managing change to ensure efficiency and effectiveness.
- Implementing the design, development, and re engineering of digital and non digital services.
- Leading, directing, reviewing, and approving work procedures, methods, performance indicators, and quality standards for management processes.
- Monitoring, evaluating, and improving administrative processes such as planning, budgeting, reporting, and service delivery.
- Developing policies, standards, regulations, manuals, and procedures related to customer experience within the Ministry.
- Developing internal plans to foster a culture of team building and continuous learning.
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