Director, Fraud Operations - India

Position summary

Essential duties and responsibilities

• Establish the strategic vision, objectives, and performance standards for Fraud Investigations.
• Own departmental performance across fraud losses, service levels, productivity, quality, engagement, and effectiveness.
• Provide executive oversight for significant fraud investigations and emerging threats.
• Develop workforce plans, organizational structures, and talent strategies.
• Identify fraud trends, systemic risks, and control gaps and drive mitigation strategies.
• Enhance fraud controls, detection capabilities, reporting, analytics, and investigative effectiveness.
• Lead fraud risk strategies, operational improvements, and transformational initiatives.
• Monitor performance indicators, risk metrics, and reporting for executive decisions.
• Serve as a senior escalation point for fraud events, regulatory matters, and critical risks.
• Ensure compliance with regulatory requirements, policies, governance standards, and procedures.
• Maintain relationships with industry partners, vendors, law enforcement, and external stakeholders.
• Protect confidential company and client data from unauthorized access, transmission, or disclosure.

Supervision

• Lead and develop managers, team leads, and Fraud Investigators.
• Build a culture of accountability, engagement, and operational excellence.

Experience and knowledge requirements

• At least 7 years of direct people leadership in fraud investigations, fraud operations, financial crimes, or risk management, including management of leaders.
• At least 10 years of progressive experience in fraud investigations, financial crimes, fraud operations, risk management, or financial services.
• Experience leading large-scale fraud investigation or fraud operations functions with responsibility for strategy, performance, and results.
• Success developing leaders, building high-performing teams, and driving organizational effectiveness.
• Experience owning operational performance, service delivery, workforce planning, financial results, and risk outcomes.
• Strong knowledge of fraud typologies, fraud risk management frameworks, and financial crime trends.
• Ability to influence executive stakeholders and drive enterprise-wide initiatives.
• Exceptional leadership, communication, strategic planning, and change management skills.

Conditional virtual-work guidance

• For positions identified as virtual remote, Ascensus requires an uninterrupted workspace, family care during business hours, and internet speed of at least 25 Mbps for individual use.
• Call center roles specifically require wired equipment or a workstation near the internet router.

Company context