Director, Customer Training at ICON — Austin, USA | Base Career

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ICON builds robotic systems that construct buildings.

In March 2026 the company commercially launched Titan , its multi-story robotic construction platform, and has raised more than $550 million to date.

As Titan reaches builders in the field, ICON's success depends on those builders becoming confident, capable operators, and that is what this role builds.

The training program is the first hands-on touchpoint a customer has with ICON before they ever print, and it has to be an exceptional experience.

The Director, Customer Training & Enablement builds ICON's training program from the ground up, turning a decade of hard-won construction technology knowledge into structured learning that takes a new operator from zero to running a large-scale 3D printing operation.

You will own the program end to end: the curriculum and content, the hands-on training operations, and the platform that credentials operators and measures how they perform in the field.

This role reports to the Customer Success leader within Technology Operations and builds a team beneath it.

Working across Product Engineering, Technology Operations, Titan Platform Sales, Customer Support, and Marketing, you will pull ICON's technical knowledge into a program that customers recognize as a differentiated part of the ICON offering, one that drives adoption, satisfaction, and renewal.

This is a build-it role for someone who has stood up complex programs in new or fast-moving domains, not a corporate learning-and-development specialist.

Responsibilities

Program Strategy & Vision Define the strategy, customer experience, and operating model for ICON's training program, and set the success metrics and KPIs that prove it works.

Ensure training readiness for product launches, go-to-market plans, and delivery schedules, keeping curriculum aligned to product changes and field reality.

Learning Experience & Curriculum Own the learning pathways, curriculum, and content strategy across hardware, software, materials, design, and operations, directing the designers who build and validate the frameworks.

Partner with subject-matter experts across product and operations to translate deep technical knowledge into effective, scalable learning material, and build the knowledge base that has to sit behind it.

in a fast-paced, dynamic startup environment. Professional L&D credential (for example, ATD CPTD, CPTM, or Kirkpatrick certification). Exposure to 3D printing, additive construction, or emerging construction technologies. ICON is an equal opportunity employer committed to fostering an innovative, inclusive, diverse and discrimination-free work environment. Employment with ICON is based on merit, competence, and qualifications. It is our policy to administer all personnel actions, including recruiting, hiring, training, and promoting employees, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability, marital status, veteran status, or any other legally protected classification in accordance with applicable federal and state laws. Consistent with the obligations of these laws, ICON will make reasonable accommodations for qualified individuals with disabilities. Furthermore, as a federal government contractor, the Company maintains an affirmative action program which furthers its commitment and complies with recordkeeping and reporting requirements under certain federal civil rights laws and regulations, including Executive Order 11246, Section 503 of the Rehabilitation Act of 1973 (as amended) and the Vietnam Era Veterans' Readjustment Assistance Act of 1974 (as amended). Headhunters and recruitment agencies may not submit candidates through this application. ICON does not accept unsolicited headhunter and agency submissions for candidates and will not pay fees to any third-party agency without a prior agreement with ICON. As part of our compliance with these obligations, the Company invites you to voluntarily self-identify as set forth below. Provision of such information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your employment or subject you to any adverse treatment. Any and all information provided will be considered confidential, will be kept separate from your application and/or personnel file, and will only be used in accordance with applicable laws, orders and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement purposes. Internet Applicant Employment Notices

Director, Customer Training

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