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Director, Customer Success

Infor
Remote, USA
Full-time
Senior
Remote
Discovered 1 weeks ago
Free

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A Typical Day in the Life Includes:

Coach and develop a team of Customer Success Executives (CSEs) focused on customer retention, expansion opportunity identification, forecasting accuracy, and customer value realization

Drive consistent execution of customer success methodologies, including Success Plans, Executive Business Reviews (EBRs), book of business inspection methodologies, renewal forecasting, account planning, and risk mitigation strategies.

Partner with Sales, Finance, Professional Services, Support, Product, and Solution Consulting teams to resolve customer risks, accelerate adoption, identify expansion opportunities, and improve customer business outcomes.

Basic Qualifications:

  • Experience in Customer Success & Account Management with Strategic / Enterprise accounts.
  • Experience leading or managing customer-facing teams in an account management practice.
  • Day-to-day experience using AI to advance on CS needs, speed up analysis and achievement of customer outcomes
  • Experience with renewal forecasting, customer retention strategies, and executive stakeholder management.

Preferred Qualifications:

  • Experience with enterprise ERP platforms such as Infor, Oracle, SAP, or Workday.
  • Experience working with agentic-AI companies preferred
  • Understanding of customer lifecycle management, renewal operations, and expansion opportunity development.

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