Director - Customer AI & Analytics
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Key skills for this role
About the Role
Qiddiya Investment Company is seeking a Director of Customer AI & Analytics to lead customer data strategy, AI-driven engagement, and analytics across the organization. The role involves building customer 360 capabilities, driving AI initiatives, and managing a high-performing team.
Key Skills for This Role
Responsibilities
- Define and lead Qiddiya's enterprise Customer Data & AI strategy
- Establish long term roadmap for customer data products, intelligence, AI enablement, and monetization
- Build unified customer data vision across ticketing, CRM, loyalty, mobile apps, and digital platforms
- Lead development of enterprise Customer 360 capabilities and customer master data architecture
- Define and oversee customer data products for visitor insights, personalization, and predictive modeling
- Lead AI initiatives for customer engagement, personalization, and operational intelligence
- Identify and drive high value AI use cases
- Build and lead a high performing Customer Data & AI function
Requirements
- 12+ years of experience in Data, Analytics, AI, Customer Intelligence, or Digital Transformation
- Proven leadership experience in enterprise scale customer data and AI initiatives
- Strong experience in Customer 360, CDP, CRM analytics, personalization, and customer intelligence ecosystems
- Experience leading large cross functional programs
- Strong understanding of modern cloud data platforms and AI/ML ecosystems
- Experience in consumer oriented industries (Entertainment, Hospitality, Theme Parks, Retail)
Full Job Posting
Role Overview
- Lead strategy, governance, architecture, and delivery of customer data products and AI driven engagement.
- Establish Qiddiya's customer data foundation for personalization, audience intelligence, loyalty analytics, and revenue optimization.
- Work with Digital, Marketing, Commercial, CX, IT, Operations, Strategy, and Executive Leadership teams.
Key Responsibilities
- Define and lead enterprise Customer Data & AI strategy.
- Establish long term roadmap for customer data products and AI enablement.
- Build unified customer data vision across all ecosystems.
- Drive enterprise adoption of data driven engagement models.
- Lead development of Customer 360 capabilities and customer master data.
- Define customer data products for insights, personalization, and predictive modeling.
- Lead AI initiatives for customer engagement and optimization.
- Identify and drive high value AI use cases.
- Build and lead high performing Customer Data & AI function.
- Foster culture of innovation and business value realization.
Required Experience
- 12+ years in Data, Analytics, AI, Customer Intelligence, or Digital Transformation.
- Proven leadership in enterprise scale customer data and AI initiatives.
- Strong experience in Customer 360, CDP, CRM analytics, personalization.
- Experience leading large cross functional programs.
- Understanding of modern cloud data platforms and AI/ML ecosystems.
- Experience in consumer oriented industries (Entertainment, Hospitality, Theme Parks, Retail).
- Experience managing strategic vendors and enterprise programs.
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