Director - Customer AI & Analytics
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
The Director - Customer AI & Analytics will lead the strategy, governance, architecture, and delivery of customer data products, customer intelligence platforms, and AI-driven e.
Key Skills for This Role
Responsibilities
- Define and lead Qiddiya's enterprise Customer Data & AI strategy aligned with business growth and digital transformation
- Establish the long term roadmap for customer data products, customer intelligence, AI enablement, and monetization opportunities
- Build a unified customer data vision across ticketing, CRM, loyalty, mobile applications, digital platforms, and more
- Lead the development and evolution of enterprise Customer 360 capabilities and customer master data architecture
- Define and oversee customer data products enabling visitor insights, segmentation, personalization, and predictive modeling
- Lead AI initiatives focused on customer engagement, personalization, operational intelligence, and business optimization
- Identify and drive high value AI use cases including recommendation engines, conversational AI, and sentiment analysis
- Collaborate with BI, Data Science, MLOps, and Emerging Technology teams to operationalize AI solutions
- Establish AI governance principles aligned with enterprise standards and responsible AI practices
- Build and lead a high performing Customer Data & AI function within the Data Office
Requirements
- Deep expertise in customer data ecosystems, AI enablement, and enterprise data platforms
- Experience leading customer data strategy and transformation
- Strong leadership and team management skills
- Ability to drive enterprise adoption of customer centric decision making
- Experience with AI use cases in customer engagement and personalization
Full Job Posting
Overview
- The Director Customer AI & Analytics will lead the strategy, governance, architecture, and delivery of customer data products, customer intelligence platforms, and AI driven engagement capabilities across Qiddiya.
- This role will establish Qiddiya's customer data foundation and enable advanced personalization, audience intelligence, loyalty analytics, revenue optimization, and AI powered customer engagement across parks, entertainment venues, digital channels, hospitality, retail, ticketing, mobility, and futu
Key Responsibilities
- Define and lead Qiddiya's enterprise Customer Data & AI strategy aligned with business growth, visitor experience, and digital transformation objectives.
- Establish the long term roadmap for customer data products, customer intelligence, AI enablement, and monetization opportunities.
- Build a unified customer data vision across ticketing, CRM, loyalty, mobile applications, digital platforms, attractions, hospitality, retail, mobility, and operational ecosystems.
- Drive enterprise adoption of customer centric decision making and data driven engagement models.
- Lead the development and evolution of enterprise Customer 360 capabilities and customer master data architecture.
- Define and oversee customer data products enabling visitor insights and segmentation, personalization and recommendation engines, customer lifetime value analysis, revenue and conversion analytics, loyalty and engagement intelligence, cross channel customer journey analytics, real time audience inte
- Partner with Data Engineering and Platform teams to ensure scalable and secure customer data pipelines and architectures.
- Enable self service analytics and business consumption of customer intelligence products.
- Lead AI initiatives focused on customer engagement, personalization, operational intelligence, and business optimization.
- Identify and drive high value AI use cases including AI powered personalization, recommendation engines, conversational AI and intelligent assistants, customer sentiment analysis, dynamic audience targeting, predictive analytics, AI driven campaign optimization, and generative AI use cases for custo
- Collaborate with BI, Data Science, MLOps, and Emerging Technology teams to operationalize AI solutions.
- Establish AI governance principles aligned with enterprise standards and responsible AI practices.
Leadership & Organizational Development
- Build and lead a high performing Customer Data & AI function within the Data Office.
- Mentor multidisciplinary teams across analytics, AI, customer intelligence, and data product domains.
- Foster a culture of innovation, experimentation, agility, and business value realization.
- Support enterprise data literacy and AI adoption initiatives.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Qiddiya Investment Company
Senior Manager - Development Audit
Riyadh, KSA
Plan and execute risk-based audits across capital project activities. Review governance, processes, and control environments related to development such as design and delivery f...
Senior Legal Counsel
Saudi Arabia, KSA
Manage litigation, arbitration, mediation, and other dispute resolution matters. Provide legal advice on disputes, claims, and regulatory investigations. Develop dispute resolut...
Assistant Manager - Motorsport Strategy
Riyadh, KSA
Support strategic planning and delivery of motorsport assets, conduct feasibility studies, coordinate cross-functional projects, and manage partnerships and events.
Senior Manager - Talent Acquisition
Riyadh, KSA
Lead end-to-end recruitment lifecycle, manage a team, develop talent acquisition strategies, optimize processes, and track recruitment metrics for effective hiring.
Senior Legal Counsel
الرياض, KSA
Qiddiya Investment Company is seeking a Senior Legal Counsel to manage litigation, arbitration, and dispute resolution matters. The role involves providing legal advice, developing dispute resolution strategies, and mana
Assistant Manager - Motorsport Strategy
Riyadh, KSA
Qiddiya Investment Company seeks an Assistant Manager to support strategic planning and delivery of the Motorsport portfolio. The role involves developing business cases, coordinating cross-functional projects, and manag
Manager - Smart Systems
Riyadh, KSA
Lead development and enhancement of smart application solutions, manage applications team, drive innovation, and ensure technology delivers business value.
Director - Contracts & Procurement
Riyadh, KSA
Lead procurement planning, manage contract lifecycle, support vendor performance, and coordinate with various functions; requires strong procurement and contracts management exp...
Senior Manager - Development Audit
Riyadh, KSA
Senior Legal Counsel
Saudi Arabia, KSA
Assistant Manager - Motorsport Strategy
Riyadh, KSA
Senior Manager - Talent Acquisition
Riyadh, KSA
Senior Legal Counsel
الرياض, KSA
Assistant Manager - Motorsport Strategy
Riyadh, KSA
Manager - Smart Systems
Riyadh, KSA
Director - Contracts & Procurement
Riyadh, KSA