Director - CRM Agentic Solutions

Offshore Team Building: Build, mentor, and guide offshore engineering teams, establishing rigorous engineering standards, code review processes, and agile delivery rhythms.

Global Delivery Execution: Provide clear technical direction, architectural blueprints, and user stories to offshore partners, ensuring tight alignment with US and global product roadmaps.

Cross-Functional Delivery: Lead the technical delivery of complex products from concept through launch, ensuring on-time and high-quality results.

Risk & Compliance Oversight: Proactively engage with Compliance, Legal, Medical-Legal Regulatory (MLR), and Security Teams throughout the product lifecycle to ensure all solutions adhere to stringent regulatory requirements and internal security policies.

Secure by Design: Embed security and privacy requirements into the architectural design from the start, overseeing technical implementation to ensure compliance is non-negotiable and does not impede delivery timelines.

Business Partnership: Work closely with Commercial and Medical Product Owners to translate product roadmaps and business requirements into clear, actionable technical specifications.

Cross-Team Collaboration: Engage actively with stakeholders from critical teams, including the Sales Force Team, field excellence, and Analytics, to gather requirements, integrate products with their platforms, and ensure high utility.

Bachelor’s or master’s degree in computer science, life sciences, engineering, business administration, or a related quantitative field.

8+ years of progressive experience in software engineering, CRM architecture, or related technical roles, with at least 3-5 years in a leadership or delivery-focused role managing teams.

Deep familiarity with the pharmaceutical commercial and medical affairs domains (e.g., HCP engagement, MSL workflows, omnichannel orchestration).

Expert-level hands-on experience developing within the Salesforce CRM platform (including Life Sciences Cloud and modern cloud integration patterns).

Proven experience building, managing, and scaling offshore engineering teams in a global delivery model.

Practical experience with Generative AI and Agentic AI technologies (e.g., agentic architecture, RAG architectures, prompt engineering).

Proven experience working with Compliance and Security Teams to deliver regulated products, with a strong understanding of data governance and privacy.

Prior experience leading teams building production-grade Data Science or Machine Learning products in the pharmaceutical or biotech industry.

Deep understanding of AWS cloud architecture patterns, Amazon Bedrock, or modern cloud data platforms (e.g., Databricks, Snowflake).

Direct experience integrating advanced AI capabilities with enterprise CRM platforms like Salesforce.

When we put unexpected teams in the same room, we unleash bold thinking with the power to encourage life-changing medicines.

In-person working gives us the platform we need to connect, work at pace and challenge perceptions.

That's why we work, on average, a minimum of three days per week from the office.

But that doesn't mean we're not flexible.

We balance the expectation of being in the office while respecting individual flexibility.

Join us in our unique and ambitious world.

The annual base pay for this position ranges from $186,014.40 - $279,021.60 USD Annual.

Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.

Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

In addition, our positions offer a short-term incentive bonus opportunity; eligibility to participate in our equity-based long-term incentive program (salaried roles), to receive a retirement contribution (hourly roles), and commission payment eligibility (sales roles).

offered included a qualified retirement program [401(k) plan]; paid vacation and holidays; paid leaves; and, health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans.

Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Are you ready to bring new insights and fresh thinking to the table?

Fantastic!

We have one seat available, and we hope it’s yours.

Apply today.

AstraZeneca embraces diversity and equality of opportunity.

We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.

We believe that the more inclusive we are, the better our work will be.

We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.

We follow all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees.

In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics.

If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.