Director - Asset Application Operations
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
The Director Asset Application Operations is responsible for managing the operations, configuration, governance, and continuous availability of asset and park applications acros.
Key Skills for This Role
Responsibilities
- Manage day to day operations of Vista and VGS ticketing, admission, and point of sale platforms
- Govern product, pricing, capacity, promotions, and season pass configurations through controlled change management
- Ensure integration between ticketing, POS, access control, CRM, payment gateways, and ERP systems
- Oversee daily reconciliation of ticketing and POS revenue with Finance
- Ensure PCI DSS compliance for payment processing and cardholder data
- Lead peak day, major event, and degraded mode operational readiness
- Manage Maximo and ERD/Yardi environments supporting maintenance and leasing operations
- Maintain standardized master data for assets, locations, tenants, and contracts
- Manage release calendars and outage windows to minimize operational disruption
- Coordinate major incident management and event day operational support with Park Operations
Requirements
- Experience managing operations of ticketing, POS, maintenance, and leasing applications
- Knowledge of PCI DSS compliance for payment processing
- Experience with vendor management and SLA monitoring
- Strong understanding of application governance, change management, and incident management
- Ability to manage UAT planning and execution
Full Job Posting
Role Overview
- The Director Asset Application Operations is responsible for managing the operations, configuration, governance, and continuous availability of asset and park applications across the Qiddiya portfolio.
- This includes Vista and VGS ticketing and point of sale platforms, Maximo, ERD/Yardi, and all park and complex related applications.
- The role oversees ticketing, guest facing, maintenance, leasing, and QHSE application operations.
Key Responsibilities
- Manage day to day operations of Vista and VGS ticketing, admission, and point of sale platforms across Qiddiya entertainment venues.
- Govern product, pricing, capacity, promotions, and season pass configurations through controlled change management.
- Ensure integration between ticketing, POS, access control, CRM, payment gateways, and ERP systems.
- Oversee daily reconciliation of ticketing and POS revenue with Finance.
- Ensure PCI DSS compliance for payment processing and cardholder data.
- Lead peak day, major event, and degraded mode operational readiness, including load testing and command center support.
- Manage Maximo and ERD/Yardi environments supporting maintenance and leasing operations.
- Validate work orders, preventive maintenance schedules, asset hierarchies, tenant information, and lease transactions.
- Maintain standardized master data for assets, locations, tenants, and contracts.
- Manage release calendars and outage windows to minimize operational disruption.
Additional Responsibilities
- Oversee operations of all park and complex applications, including F&B and retail POS, access control, RFID/cashless systems, lockers, virtual queuing, ride operations, and guest mobile applications.
- Maintain the application portfolio, support model, and venue specific SLAs.
- Coordinate major incident management and event day operational support with Park Operations.
- Ensure application readiness for seasonal operations, new attractions, and venue openings through onboarding, integration testing, and hypercare.
- Ensure QHSE checklists, incident records, and corrective actions are maintained within applications.
- Prepare and maintain audit ready documentation, including SOPs, operational controls, and supporting evidence.
- Monitor statutory inspections, certifications, renewals, and compliance dashboards.
- Collaborate with Safety and Engineering teams to enhance workflows and compliance processes.
- Monitor KPIs and dashboards for asset downtime, maintenance backlog, lease performance, revenue reconciliation, and SLA compliance.
- Oversee reconciliation of ERD revenue with Finance and resolve discrepancies.
Governance and Support
- Maintain application governance controls, including access, change, and data quality management.
- Ensure operational documentation, knowledge bases, and support procedures remain current.
- Manage vendor support queues and prioritize issues based on business criticality.
- Deliver user training and operational guidance for inspections, work orders, lease amendments, and renewals.
- Manage UAT planning, execution, approvals, and release readiness.
- Monitor vendor SLAs, escalation processes, and service handovers across application support teams.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Qiddiya Investment Company
Senior Manager - Development Audit
Riyadh, KSA
Plan and execute risk-based audits across capital project activities. Review governance, processes, and control environments related to development such as design and delivery f...
Senior Legal Counsel
Saudi Arabia, KSA
Manage litigation, arbitration, mediation, and other dispute resolution matters. Provide legal advice on disputes, claims, and regulatory investigations. Develop dispute resolut...
Assistant Manager - Motorsport Strategy
Riyadh, KSA
Support strategic planning and delivery of motorsport assets, conduct feasibility studies, coordinate cross-functional projects, and manage partnerships and events.
Senior Manager - Talent Acquisition
Riyadh, KSA
Lead end-to-end recruitment lifecycle, manage a team, develop talent acquisition strategies, optimize processes, and track recruitment metrics for effective hiring.
Senior Legal Counsel
الرياض, KSA
Qiddiya Investment Company is seeking a Senior Legal Counsel to manage litigation, arbitration, and dispute resolution matters. The role involves providing legal advice, developing dispute resolution strategies, and mana
Assistant Manager - Motorsport Strategy
Riyadh, KSA
Qiddiya Investment Company seeks an Assistant Manager to support strategic planning and delivery of the Motorsport portfolio. The role involves developing business cases, coordinating cross-functional projects, and manag
Manager - Smart Systems
Riyadh, KSA
Lead development and enhancement of smart application solutions, manage applications team, drive innovation, and ensure technology delivers business value.
Director - Contracts & Procurement
Riyadh, KSA
Lead procurement planning, manage contract lifecycle, support vendor performance, and coordinate with various functions; requires strong procurement and contracts management exp...
Senior Manager - Development Audit
Riyadh, KSA
Senior Legal Counsel
Saudi Arabia, KSA
Assistant Manager - Motorsport Strategy
Riyadh, KSA
Senior Manager - Talent Acquisition
Riyadh, KSA
Senior Legal Counsel
الرياض, KSA
Assistant Manager - Motorsport Strategy
Riyadh, KSA
Manager - Smart Systems
Riyadh, KSA
Director - Contracts & Procurement
Riyadh, KSA