Director - Asset Application Operations
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Key skills for this role
About the Role
Qiddiya Investment Company seeks a Director of Asset Application Operations to manage ticketing, POS, maintenance, and leasing applications across its entertainment portfolio. The role oversees system availability, data accuracy, revenue integrity, and compliance with PCI DSS and safety standards.
Key Skills for This Role
Responsibilities
- Manage day to day operations of Vista and VGS ticketing, admission, and point of sale platforms across Qiddiya entertainment venues
- Govern product, pricing, capacity, promotions, and season pass configurations through controlled change management
- Ensure integration between ticketing, POS, access control, CRM, payment gateways, and ERP systems
- Oversee daily reconciliation of ticketing and POS revenue with Finance
- Ensure PCI DSS compliance for payment processing and cardholder data
- Lead peak day, major event, and degraded mode operational readiness, including load testing and command center support
- Manage Maximo and ERD/Yardi environments supporting maintenance and leasing operations
- Validate work orders, preventive maintenance schedules, asset hierarchies, tenant information, and lease transactions
- Maintain standardized master data for assets, locations, tenants, and contracts
- Manage release calendars and outage windows to minimize operational disruption
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field; Master's preferred
- 10+ years of experience in asset, park, or ticketing application operations
- ITIL certification or equivalent
- Experience with Maximo and ERD/Yardi
- Experience with Vista and VGS ticketing and POS platforms
- Knowledge of integrations across ticketing, access control, CRM, ERP, and payment systems
- Knowledge of PCI DSS, revenue reconciliation, and audit compliance
- Experience managing major incidents, 24/7 operations, and event readiness
- Experience with QHSE processes, vendor management, and SLA governance
- Entertainment, theme park, or real estate industry experience preferred
Full Job Posting
Role Overview
- The Director – Asset Application Operations is responsible for managing the operations, configuration, governance, and continuous availability of asset and park applications across the Qiddiya portfolio.
- This includes Vista and VGS ticketing and point of sale platforms, Maximo, ERD/Yardi, and all park and complex related applications.
- Ensures system availability, data accuracy, revenue integrity, and compliance with safety, leasing, and PCI DSS standards.
Key Responsibilities
- Manage day to day operations of Vista and VGS ticketing, admission, and point of sale platforms across Qiddiya entertainment venues.
- Govern product, pricing, capacity, promotions, and season pass configurations through controlled change management.
- Ensure integration between ticketing, POS, access control, CRM, payment gateways, and ERP systems.
- Oversee daily reconciliation of ticketing and POS revenue with Finance.
- Ensure PCI DSS compliance for payment processing and cardholder data.
- Lead peak day, major event, and degraded mode operational readiness, including load testing and command center support.
- Manage Maximo and ERD/Yardi environments supporting maintenance and leasing operations.
- Validate work orders, preventive maintenance schedules, asset hierarchies, tenant information, and lease transactions.
- Maintain standardized master data for assets, locations, tenants, and contracts.
- Manage release calendars and outage windows to minimize operational disruption.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field; Master's preferred.
- 10+ years of experience in asset, park, or ticketing application operations.
- ITIL certification or equivalent required.
- Experience with Maximo and ERD/Yardi.
- Experience with Vista and VGS ticketing and POS platforms.
- Knowledge of integrations across ticketing, access control, CRM, ERP, and payment systems.
- Knowledge of PCI DSS, revenue reconciliation, and audit compliance.
- Experience managing major incidents, 24/7 operations, and event readiness.
- Experience with QHSE processes, vendor management, and SLA governance.
- Entertainment, theme park, or real estate industry experience preferred.
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